Alpine Gold ExchangeThe leader in sound money solutions, offering the most efficient and affordable ways to use your precious metal investments as money. With dedicated IRA support, a linked debit card, and 0 % buy/sell spread, Alpine Gold Exchange leads the industry in access and white glove treatment.
Alpine Gold Exchange (alpinegold.com) has 162 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Investments & Wealth · Draper, Utah
Excellent
Investments & Wealth · Sandy, Utah
Excellent
Investments & Wealth · Provo, Utah
Excellent
Investments & Wealth · WELLSVILLE, Utah
Excellent
162 approved reviews, newest moderated first
Mountain M.
UPMA/Alpine Gold Exchange is a pioneer in getting precious metals restored to being treated again as real money rather than a tradeable asset. They offer a fabulous service, are 100% reputable, and are excellent at protecting client holdings. Have been a client for years.
Robert S.
Put in an order everything was fine, money moved from my visa, suddenly months later nothing comes in, look into it, they say the payment cancelled.
Response from Alpine Gold ExchangeMay 9, 2025
Hello Robert, We take payment processing very seriously and are saddened you had a less-than-satisfactory experience. After a thorough review, we found that automated emails were sent to your email address informing you about the cancellation. We also found two direct emails from our customer service team informing you about the cancelled nature of your order. Our team attempted to support you through this process with guidance on which data points our insurance software wouldn't support. We use transaction insurance on all payments, and after they refused to insure the payment, our system automatically canceled the payment and refunded your order in February. It often takes several business days for the funds to be returned to the method of payment that was used. Rest assured, our systems are functioning and sound. We apologize for the inconvenience, and still want to offer you 2 free Goldbacks if payment can be sorted out. Thank you for your patience and we hope to do business again soon.
HamburgerToday
Fantastic products and service.
Response from Alpine Gold ExchangeApr 3, 2025
Thank you for working with us! Looking forward to serving you again in the future.
Kyle
Speaking with staff has always been pleasant and productive. A genuine interest in helping customers is evident. I wish to give a special shout out to Pam who made my first interaction with Alpine Gold exceedingly pleasing. Also include Austin in the accolades. The hometown feel exemplified in their actions is a ‘breath of fresh air’. Thank you Alpine Gold/UPMA.
Response from Alpine Gold ExchangeApr 3, 2025
We are honored by your review. We will let Pam and Austin know their desire to support and educate is being recognized! Thank you for your business, and we look forward to supporting you in the future. Cheers.
Ann G.
My experience with Alpine Gold was great because of their professionalism, transparency, and competitive rates. The process was smooth and secure, with excellent customer service guiding me every step of the way. I appreciated their fair pricing, quick transactions, and the trustworthiness they demonstrated. Overall, it was a hassle-free and reliable experience.
Cheryl V.
Love this way to buy and store goldbacks! Only downfall is the deposit processing time is too long.
Customer
CANCELLED ORDER BECAUSE OF SUPERVISOR Rude supervisor, Ashley, extension 0015, repeatedly raising her voice, cutting off the conversation of the customer, and continuing to repeatedly explain the process of transacting over the phone and computer, as if the customer never placed an order, insulting the customer, made a substantial order for a holiday gift to family, and because of the rudeness of this supervisor, cancelled the order and now have to search elsewhere
Response from Alpine Gold ExchangeDec 27, 2024
Customer, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your interaction with our team. At Alpine Gold Exchange, we hold ourselves to the highest standards of professionalism and customer care, and it’s clear that we fell short of your expectations in this instance. We understand that the tone and communication style you described were not only unhelpful but also made you feel undervalued as a customer. This is not reflective of the service we strive to provide. Your feedback is invaluable and has been taken seriously. We are conducting a thorough review of this situation. We aim to ensure such incidents are not repeated. We deeply regret that this experience led to the cancellation of your order, especially during a time when you were looking forward to sharing a meaningful holiday gift with your family. If you are open to it, we would love the opportunity to make things right. Please ask for Ronnie and I will personally ensure your order is processed with care. Once again, we apologize for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us grow and improve, and we hope you’ll consider giving us another chance to serve you better in the future. I hope you had a Merry Christmas surrounded by loved ones and enjoy a fruitful new year.
JP
Alpine Gold has been extremely helpful in setting up a monthly buying schedule to accumulate goldbacks. Their education on this sound money has been very informative and useful.
Response from Alpine Gold ExchangeDec 27, 2024
We're elated that our education has been helpful in your decision-making process! Hopefully we can keep adding value to your account for years to come. Merry Christmas!