Alphamarts.comReviews of alphamarts.com

I ordered a MF studio (Phi Villa) 10 foot cantilevered patio umbrella, including the base, from Walmart.com, but when the package arrived there was only the umbrella and no base. No indication from Walmart that any more packages would be delivered. I tried to phone Alphamarts several times, but their line was busy. I reluctantly emailed them thinking I would probably not hear from them for weeks, if at all. To my surprise, I was contacted multiple times through email within 24 hours and my problem was resolved within 24 hours (the base arrived the next day). Great customer service and... I love the product. Very heavy duty, sturdy, and good quality.

I had trouble with our gazebo and with rain, then snow, the legs buckled. I emailed them and within 5 days, I received a new one. I am amazed at the speed in which I received the new one.

I am very pleased with this company. Patio set was shipped in a few days. One of chair arms did not line up. When I called there were no problems getting a new one. Received that in a short time. Set is all together and very happy. It is so nice to deal with a company that backs there products. Michael McGann

First, the chairs themselves are solid and well made. The packaging was clearly labeled, and there were extra nuts, bolts, screws, washers, and the hardware included caps to cover exposed screws. The instructions were fine--certainly, they were better than other do-it-yourself assembly products we've recently purchased! Hint: don't tighten everything maximally until all pieces are in place. All that said, customer service is where this company really excels. One of the seats was defective, and I went to the company's web site to report (giving product number, etc. as requested). Within 24 hours, I had an email response, and when I sent an email reply with a picture of the seat, was told a replacement seat would be shipped to us. Each time I had a question, I received a response within 24 hrs--and I was given the fedex tracking number for the replacement seat. Issue was resolved within a week of my first reaching out to the company. Obviously, it would have been preferable not to have received a defective seat in the first place, but stuff happens and that seems to be true of all manufacturers and suppliers. The bottom line is that customer service quickly addressed the issue. I highly recommend this company and will be confident in buying from them again!

Upon assembly of patio chairs, one of the arms was different than the others. I sent pictures to customer service, who immediately responded, stating they would find a replacement. They foun one and sent the new arm. All this within 2 weeks which I found to be totally satisfactory.

Great service when I had an issue with a patio set I ordered, I was greatly pleased how quick they responded to my emails and how quickly they solved my problem.

We received a patio table with a slight problem that they handled quickly. Customer service is outstanding and would definitely recommend their products. We love the table!

Received the umbrella is 3 days since I ordered it......it took me only 20 min to assemble it....it looks perfect.....it was my 1st order with this company so I was pretty skeptical.....ill definitely be ordering agsin.