Alphamarts.comReviews of alphamarts.com

Love the grill! One of the burners and the regulator stopped working. I contacted customer service and they responded quickly, shipped the replacement parts and now it’s good as new! Highly recommend this grill and company.

Our table and 8 chairs arrived promptly, in great condition, but one of the chairs was wonky after assembly. I contacted Alpha Mart and they were rapid in replying. Although they offered to send me replacement parts, they also sent a simple video showing how to simply flex the chair over a 2x4 to straighten it. Simple, but effective! Problem solved.

The after purchase service I received when I had questions was GREAT! I had emails from three different people and all were very polite, respectful, and informative. (which was probably hard for them to do with the silly questions I was asking and not understanding what I was being told to do!) The product, a 15' patio umbrella, and is a good product. There are only 2 draw backs: 1) the light button is NOT where it is shown in the instructions, it is at the end of the middle spine of the umbrella, 2) how hard it is to turn the handle to raise the umbrella. I'll be calling Customer Service again asking about using Slip-It or WD40 to see if I can make it work better w/o voiding any warranty. The 149# weight limit of sand needs to be increased to 199#. I have my umbrella up on a 2nd story deck in direct sun (when closed I do have a cover over it) and when open it is sturdy. When it gets breezy the umbrella will twist and turn and creak and groan but it holds pretty steady umbrella wise. I have it right behind my love seat and it gives me good shade for 1 chair and the love seat. If I had it in front of the love seat it would give good shade for 2 chairs, a small coffee table, and the love seat.

We had a minor problem with our fire pit but they rectified the problem immediately. Customer service is excellent! They respond to emails very quickly and keep you updated along the way. Very rare these days. I would definitely purchase from them again.

I order the 4 piece wicker outdoor furniture with firepit, and had a couple issues with two different pieces and both were resolved quickly. First issue I had was the sofa leg had a piece of the wicker that was "cut" so, I was sent a new sofa leg. Second issue I had was with the fire pit. The hole were the legs connect seems to be stripped, so the bolts just kept spinning. At first I asked for a new screw kit, which was sent. When I recieved the screw kit, the same results were yielded. I requested a new fire pit top, and ther said they would send a whole new fire pit, which came within a couple days (just in time for Labor Day BBQ).

I wrote that our umbrella broke and within 24 hours we had a reply. The replies were constant until we received the replacement within a week. This was the easiest system I have ever used to work with a manufacturer.

I bought 2 chairs through Amazon. One came without the cup holder. I emailed the company and they responded right away and corrected it in a better than timely fashion! It was a pleasant business experience and I look forward to purchasing more and telling my friends.

Company Contact was available on the weekend , took the issue and was responsible to resolution.