Alphamarts.comReviews of alphamarts.com

No customer support. Can't get through on their 877 telephone number for missing parts. Not responding via email either. Easier to return product than deal with this company.Regarding their response, I have been emailing them with endless emails and no solution. What a joke!

I ordered a 7 piece outdoor patio set. I didn't receive the correct arm chairs to make the "arm sofa". I have tried numerous times on email to get them to allow me to return for refund or a new, different set. It is cheap, cushions are thin and ripping. I am passed.

In 06/2022 I ordered a patio set and it was delivered without screws needed to assemble chairs. I contacted Alphamarts by email as you don’t have the capability to call them. After several messages regarding problem they stated they were going to mail my screws for chairs. Waited two weeks. But they mailed screws to the wrong address. Warning don’t buy from them, there furniture is not labeled correctly and hard to assemble. The furniture is delivered without required screws and it’s hard to get replacement. Their customer service is bad. 07/20/22 Still waiting for screws. This furniture comes from china . Buyer beware.

My issue is with customer service. The phone number provided does not work (busy signal then disconnects). I e-mailed and did get a response, but 13 messages later there was still no resolution. I think there might have been a language barrier.

Horrendous experience with customer service that ignores what you say. I received half of the sofa and the half I received was used they were refusing to pick it up and issue a call tag unless I write them an entire novel about it. At this point I've just called Visa and I will dispute the charge. Thank goodness today is trash day so they can take the pieces that I did receive

Went to use a beach chair and broke first use, had been over a year due to COVID restrictions, but customer service had fear of getting fired if they tried to help us, despite a 100% satisfaction guarantee. Very disappointed.

I submitted a review here on approximately August 22, and was promptly contacted via email by Alphamarts apologizing for the lack of customer service. I was told to send photos of the broken chair arm and promised that the issue would be addressed. It has been over a month, and I am still waiting...

This company is a sham. Not sure if the good reviews are from paid people because there’s no way this place would ever get a 5 Star review. To start I ordered a 4 chair set with table for $589. Got the chairs and no table. They started with telling me sorry no table. It’s very clearly in the description of items. Also got two of the chairs put together and they lean so far forward you can’t sit in them. This was supposed to be maid out of wrought iron not aluminum. They refuse to send me a shipping label, they refuse to refund me. I seriously believe they are buying cheap furniture and stamping the brand on the box because these also are very light and since I had wrought iron prior it’s anything but light. This company should be shut down!