AlphaheaterReviews of alphaheater.com

This device does not deliver, Very little heat and certainly not enough to warm a room. Company could not answer specific questions about the buttons on the remote. A complete waste of money. I’m later saw the device for £20 at a local shop but described by the cashier as “rubbish”. I was offered a 75% refund without the need to return which has yet to arrive. It will go to landfill. Do not be tempted.

Would not recommend to anyone.The customer service is absolutely PATHETIC!! They also charged for a remote that was not requested. Still waiting for product after 10 mails AND 30 DAYS LATER

Ordered 26th November. The tracking link that they supplied claimed to have delivered to my address on the 6th December but it had not. Alpha suggested that I check with my neighbours and my local post office!!! Finally, after successive emails, on the 12th December, they agreed to refunding my payment. It’s now 31st December and I have yet to receive the refund. It looks as if I will have to continue chasing. The cost to me so far has been £106.68 and two man hours. My recommendation is - DO NOT EVEN THINK ABOUT BROWSING THEIR SITE. Keep off this spider’s web!

I bought two of these heaters (14/12/22) and they arrived two weeks later (27/12/22). I thought that it was a UK based company, but they were shipped from America. I did not have to be any surcharges and the tracking information was excellent and user-friendly. The heaters worked, they gave off some heat and do not use much electricity. BUT, the claim to heat a room to 24 degrees in two minutes is, in my experience, far removed from the truth. There is not much heat at all. There appears to be no guarantee and no returns policy. The email given bounces back. Overall, a bad buy.

alphaheater/modern lifestyle have sent me false tracking information and it looked like the parcel had passed customs and was on its way to me through DHL, however I have just opened a letter from parcel force and its an extra £61.80 to have them delivered. They have not had a payment from me and a case is open in PayPal. Are 5 of those heaters really worth paying that import fee? that's a big fat NO. Altogether you can be paying out a total of £274.24 some maybe more. It absolutely infuriates me that company's get away with these strategies its fraudulent. dariontyponty

What went wrong?! Everything!! If I could give minus stars, I would! We ordered these heaters because we thought we would be getting a product which did what it said on the tin. However, it was not until they arrived and we plugged one in that we realised they did not do what it said on the tin. They do not heat up any room, we tried 2 at a time in our motorhome, and they did not even heat up the area they were in! The open space in the motorhome is not that big, we had the blinds down and the habitation areas are all 100% as we have just had a habitation check. The remotes do not work unless you have them almost on top of the units, so whilst you are that close, you just might as well use the buttons on the unit. We paid extra for the remotes. The ultimate kick in the teeth we had to pay over £51 to get them released from Customs at Heathrow. We were not aware that they were not being dispatch from within the UK. And then to find that they do not do what they said they would do was very disappointing. So, now we are left with 4 heaters and 4 remotes that do not work satisfactorily; we paid extra for the 4 remotes. We are not going to send them back because it would cost us a small fortune to return them, so they will just sit in a cupboard gathering dust until we decide to throw them away. We can't even give them away as presents because it would be too embarrassing. We have written to the suppliers explaining our displeasure to see what they are going to do. Ideally we want a full refund and have asked the company for this and we will have to wait for their response. We are also going to contact the ASA, but as they are a US product they will not be interested.

Even worse than I thought! Let this be a warning to anyone thinking of buying one of these so-called heaters. After having to pay customs duty and VAT on goods I thought would be coming from within the UK (incredibly, they cost over £50 each!!!) they finally arrived today. They are tiny - with EU plugs built in!! Not only that but they are clearly poorly made - the part that plugs into the wall (or would if I lived in France) is very loose and would surely be a fire risk if I tried to insert into my UK socket via an adapter. This product is dangerous, incredibly overpriced, inappropriate for UK use and everything about my experience smacks of zero stars but TP’s minimum is 1.

It is claimed to heat a room in 2 minutes. The room in question must be the size of a small cardboard box! Mine has been switched on for a whole afternoon and the difference is barely noticeable. I would not recommend that anyone buys this. Waste of money.