Clara V.
The heater never arrived
The heater never arrived, I got no response from customer service. A complete scam.
Alphaheater is listed under Appliances & Electronics.
Alphaheater (alphaheater.com) has 27 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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27 approved reviews, newest moderated first
Clara V.
The heater never arrived, I got no response from customer service. A complete scam.
Jody G.
The first heater never arrived. They gave me a phony tracking number the first two or three times. The second heater arrived, sort of worked for a couple of weeks with vaguely warm air, and then it stopped working. They then sent me instructions, like instructions would fix something broken. They tried to hustle me with all sorts of refunds (25%, 50%, 75%, etc.) Avoid these people, their company, and their products at all costs. The reviews on their website are made up.
C K.
Appalling Company. Please stay clear and don't be tempted to order from Alpha Heater. I cancelled my order in writing to both the US and UK support emails provided, almost immediately after I placed it. My husband checked what I had ordered and said this is not what we required and to cancel. All my emails sent between 10 and 25 January 2024 have gone unanswered. The heaters (two) were delivered from the US despite my request to cancel the order within minutes of placing it. I have requested a postage address to which I can return them (no evidence of this on their website or order confirmation), within their returns policy. Five days on I have heard nothing. Beware and Stay Clear. And don't waste your hard earned money on this over priced and cheaply made product.
James H.
think I have been caught out like all the other buyers of these so called miracle heaters. I paid around £140 for three heaters plus 3 remotes. At time of purchase I just wanted one but their marketing methods had me buying 3. turned out they were useless so got in touch to return, they did reply but after a few emails to and fro, eventually said they would give me huge discount cut the connection. they did put £112 back into my account. no way they were taking heaters back. hoping nothing untoward comes of this. by the way the three heaters together would not heat a phone box.
Steve B.
These heaters are not what they are cracked up to be, the prices range from £17 - £50 depending where you shop. I returned 2 because they just do not do what they say they do, inefficient
Davey S.
Nothing has gone wrong as they haven't arrived yet. The prospect looks pretty bad. Wish I had seen the reviews before I brought. DAMN AND BLAST IT ******
penumbra E.
Thanks for the warning, unfortunate customers. Shall avoid like the plague!
Geoff R.
These are a poor purchase. They do NOT do what they say they do. Lots of fake reviews. They are HOPELESS at heating a room. Company is taking advantage of the fuel cost crisis. STEER WELL CLEAR of these gadgets