KAREN G.
Disappointed
When I received the six letter train pieces with engine and caboose and the two train tracks, I liked the feel, sturdiness, and quality. What I was disappointed in was the "false advertising" you portrayed. I assumed that the picture you showed on your website would be true to the advertising. I asked in your comment box if the the 6 letters WITH engine and caboose would fit the two piece train track included in price and as the picture you had displayed. It did not! It was a waste of material. Now in the written description you said the track would fit the six-letters, which it does, but why display the picture with engine -TAYLOR - caboose on two train tracks that fit!? AND no where on your site could I purchased an extra track to fit those two extra pieces (or no where on site did you suggest buying an "8-letter" suggested price to get tracks to fit. Bad form guys. I will not reccommend you. And your prices are very reasonable. Disappointed.
Response from Alphabet TrainsMay 27, 2016
Thank you for your review. We are not sure which comment box and where you posted your question about the track. However, under each name train product, where you can order the tracks, we specifically state that each track fits 3 cars.6 letter name plus engine and caboose add up to 8 cars therefore you need 3 pieces of track. Extra tracks can also be purchased right on the name train page http://alphabet-trains.com/nametrain-straight-track.html In addition, we pride ourselves in our customer service. We never received any emails from you regarding any problems. If you had let us know, we would have gladly helped you. In fact, if you still need an extra track, we are glad to send it to you free of charge. Kindest Regards, alphabet-trains.com