Scott
I requested a refund via email
I requested a refund via email. Your company hasn't responded. The sweater was not fine alpaca. It is rough to the touch and terribly itchy.
Response from alpacaoutlets.comApr 18, 2025
Dear Scott, We have never received an email from you. I just checked your order, and you never ordered fine alpaca; you ordered cashllama, which is thicker than alpaca. On the website, we describe it carefully because it is made of different materials and is better for winter. I'm contacting you personally to fix this issue.



