Michele
I placed an order on Monday December…
I placed an order on Monday December 7th, 2020 for two items - a hat and a poncho. I received the hat but not the poncho. It is now January 8th and I have emailed them two times to see what is going on with no response. I called the toll free number as well - no response. I am extremely disappointed and want the item or my money back but cannot reach anyone to resolve this issue. I will not be ordering from them again and feel like I was taken advantage of - next I guess I will have to contact my credit card company about the charge. What a hassle for a product I really wanted.
Response from AlpacaMallJan 12, 2021
Hello Michele, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Unfortunately the poncho was lost by the shipping company but we were not notified of this problem. We have sent you an email to solve this problem immediately with the shipping of a new package or a full refund for the cost of the poncho. Alpacamall.com Quality and Customer Service Team