AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

Showing 166 reviews with 5 stars · Clear filters

Poppomeme
Sep 30, 2021
the company handled my order very well…
the company handled my order very well and quickly. the only issue I had was the bottom on the garment was not sewed and it was unraveling. I had it taken care of so this would not happen
Response from AlpacaMallOct 1, 2021
Dear Poppomeme, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Helena P.
Sep 30, 2021
Best swetshirts ever!
Hi, I purchased 4 sweatshirts recently from Alpaca mall for myself and family/friends, and we are all totaly in love in them. I plan to get more. Super soft, beautiful, warm. I got one white one which I did not like as much, bc the fiber does not feel as natural (perhaps due to use of some kind of bleach?)
Response from AlpacaMallOct 1, 2021
Dear Helena, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
John C.
Sep 30, 2021
Excellent service and products
Excellent service and products! Shipped out early and arrived earlier than expected. Highly recommended!
Response from AlpacaMallOct 1, 2021
Dear Jhon, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Sharon
Sep 29, 2021
Customer Service
The items I bought are beautiful but the fabric is not as soft as I imagined. Why I give 5-stars are because of the designs, colors and EXCELLENT customer service. I was concerned about my order and sent off an email to check on the status. I received quickly a very polite and professional response which set me at ease. My order came shortly thereafter. I do love my new Lady Diana sweater and look forward to wearing it later this autumn. Again, KUDOS to customer service!!
Response from AlpacaMallOct 1, 2021
Dear Sharon, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Christopher R.
Sep 27, 2021
Great Setvice
It arrived almost before I managed to turn my phone off. Fantastic service , great quality product warm as toast.
Response from AlpacaMallSep 28, 2021
Dear Christopher, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Kerr
Sep 6, 2021
If your looking for a poncho, look no further.
Comfortable, well-made, nice and warm. Durable. Very pleased with this purchase.
Response from AlpacaMallSep 6, 2021
Dear Kerr, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Peter Thomas B.
Sep 3, 2021
Great Alpaca sweater
The online ordering went well and I received good information about the progress of the order. Most importantly, I am very pleased with the sweater. It was right size and as described. It is high quality pure alpaca and while expensive I consider it good value. It replaced one I got in the market at Santiago 10 years ago. I am pleased to support locals in South America
Response from AlpacaMallSep 6, 2021
Dear Peter, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Sjaak
Sep 2, 2021
Arrived within days
Arrived within days, comfortable and excellent quality
Response from AlpacaMallSep 2, 2021
Dear Sjaak, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team

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the company handled my order very well…

Best swetshirts ever!

Excellent service and products

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Great Setvice

If your looking for a poncho, look no further.

Great Alpaca sweater

Arrived within days

About AlpacaMall

About these reviews

More in Clothing & Underwear

Lotus Moon

TheVintageTees

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the company handled my order very well…

Best swetshirts ever!

Excellent service and products

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Great Setvice

If your looking for a poncho, look no further.

Great Alpaca sweater

Arrived within days