AlpacaMallReviews of alpacamall.com

Response from AlpacaMallOct 26, 2021

Hallo Beatrice, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprach. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu überprüfen und uns mitzuteilen, was Ihrer Meinung nach mit unseren Produkten und Dienstleistungen nicht stimmt. Leider wurde Ihr Paket nicht geliefert, da Sie weder dem Versandunternehmen noch uns geantwortet haben. Wir haben zahlreiche E-Mails gesendet, um einen Liefertermin zu vereinbaren, aber nie etwas gehört. Das Paket wurde in Zollämtern in Ihrem Land aufgegeben. Alpacamall.com Team für Qualität und Kundenservice

Response from AlpacaMallOct 26, 2021

Ciao YU GI OH CARD, Siamo davvero dispiaciuti che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Siamo anche molto grati per aver dedicato del tempo a recensirci e a dirci cosa ritieni sia sbagliato con i nostri prodotti e servizi. Inviaci il tuo numero d'ordine per aiutarti a risolvere questo problema. Alpacamall.com Team di qualità e servizio clienti

Response from AlpacaMallOct 14, 2021

Hello Christopher, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Your order was processed in time and it has been shipped already. This package will be delivered in 3 days. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallSep 30, 2021

Hallo Thomas, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprach. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu überprüfen und uns mitzuteilen, was Ihrer Meinung nach mit unseren Produkten und Dienstleistungen nicht stimmt. Leider haben wir keine Kontrolle über Steuern und Einfuhrzölle in jedem Land, dies ist auf unserer Website gut erklärt, um unsere Kunden zu warnen. Alpacamall.com Team für Qualität und Kundenservice

Response from AlpacaMallAug 30, 2021

Hello Costumer, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Unfortunately FEDEx tried to deliver your package multiple times but the address you provided was incorrect. The package was abandoned after 30 days in your country since no one claimed it. Now we cant recover it since it was not our mistake and it was your responsibility to answer to the shipping company and claim the package in a timely manner. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallAug 4, 2021

Hello Eleanor, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. As we said in your last review we tried to help you in many occasions you decided to ignore our instructions and returned the package to Bolivia without authorization, if you had filled our RMA form, as we asked several times, you would have received an address in the US to return your package, after the package was lost and we have never been able to track it. We shipped a new sweater in the correct size a few weeks ago even though you ignored the instructions to return a package. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallJul 23, 2021

Hello Steve, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have sent you an email regarding the delay on the delivery of your package. We are looking forward to solving this problem. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallJun 24, 2021

Hello AA Alpaca Farm, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. You requested to cancel the order after business hours in our country, therefore the package was shipped normally and we authorized a return to our address in the US but we never heard back from you. Alpacamall.com Quality and Customer Service Team