AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

Showing 166 reviews with 5 stars · Clear filters

Brenda D.
Mar 16, 2022
five stars as I have been absolutely delighted
five stars as I have been absolutely delighted with all the sweaters and rhuanas as that I have purchased for many members of my family. My only problem has been that I can not pay with a debit card!
Response from AlpacaMallMar 17, 2022
Dear Brenda, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Luciano C.
Mar 16, 2022
calde come promesso
arrivate dopo un paio di settimane dall ordine sono come nella descrizione del prodotto belle calde era quello che volevo
Response from AlpacaMallMar 17, 2022
Caro Luciano, Vogliamo ringraziarti per la tua buona recensione. Stiamo lavorando sodo per migliorare la qualità dei nostri prodotti e per offrire ai nostri clienti il miglior servizio possibile. Grazie per lo shopping con noi e per aver condiviso la tua esperienza! Alpacamall.com Team di qualità e servizio clienti
Consumer
Feb 24, 2022
Avis sur AlpacaMall
La poste française n’a pas livré les Ponchos commandés à AlpacaMall. Le service client de la société a tout mis en œuvre pour remédier immédiatement à ce problème, proposant spontanément le remboursement ou la réexpédition des ponchos. Ceux-ci sont maintenant arrivés, aussi beaux que prévu. Je conseille cette société, non seulement pour la qualité de ses produits mais aussi pour son écoute de ses clients et retournerai Y faire des achats pour faire plaisir à mes proches.
Response from AlpacaMallFeb 24, 2022
Cher client, Nous tenons à vous remercier pour votre bonne critique. Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible. Merci d'avoir magasiné avec nous et de partager votre expérience! Alpacamall.com Equipe Qualité et Service Clients
David M.
Feb 15, 2022
Great product and very comfortable to…
Great product and very comfortable to wear. Since there is still quite a lot of cold days ahead this beanie comes at a very welcomed time. Great customer service also because USPS lost the first package so the situation was corrected in a timely manor. Great job Ms. Vargas!!
Response from AlpacaMallFeb 16, 2022
Dear David, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Karin H.
Feb 12, 2022
Quality
Love the design and quality of the alphaca- wool!
Response from AlpacaMallFeb 14, 2022
Dear Kari, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Laurie E.
Feb 10, 2022
Favorite Christmas present for 16 year-old son
I went out on a limb and bought a poncho for my 16-year-old son for Christmas as a surprise. He loves it and wears it a lot. He likes the way it looks and also how warm it is. It was his favorite Christmas present.
Response from AlpacaMallFeb 11, 2022
Dear Laurie, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Jolly
Feb 10, 2022
Excellent quality. EXCEPTIONAL customer service.
I ordered a hooded poncho. The one I really wanted was sold out, so I ordered my second choice. I'm very happy with the quality of the poncho, so much so, that if the other is restocked I'll buy that one too because my husband wants the one I ordered. There was a shipping/delivery issue with my package so I reached out to AlpacaMall via the website which provided a contact link if you have any problems. It actually worked!! An actual person promptly replied that same evening! That's unheard of now-a-days. They were onboard ready to help solve the issue every step of the way. If it had not been for their quick response I'd still be stuck in the delivery folks customer service "loop" dealing with the automated and online machines without a hooded poncho. Thank you AlpacaMall!
Response from AlpacaMallFeb 10, 2022
Dear Jolly, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Orlando M.
Feb 10, 2022
I absolutely loved my Pancho!!
I absolutely loved my Pancho!!! It is beautiful! Soft yet durable.
Response from AlpacaMallFeb 10, 2022
Dear Orlando, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team

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Favorite Christmas present for 16 year-old son

Excellent quality. EXCEPTIONAL customer service.

I absolutely loved my Pancho!!