AlpacaMallReviews of alpacamall.com

My first sweater was great. Soft and warm. My second sweater was not. I'm not even convinced that it's really alpaca. Feels like some kind of rougher synthetic weave. I won't be buying from this company again because you have essentially no recourse if you're not satisfied with the product.

I am following up a a negative review I left earlier. I did indeed finally get an exchange on a scarf that I ordered, that was not as shown. I exchanged for the gray alpaca scarf, which is nice, however decidedly shorter by several inches of the “132cm.” stated by the photo on the site. I have decided the way to buy alpaca clothing is to make the trip!

I still have two items from my order not received.

every store I purchased from during this past holiday season offered a credit if the item I bought went on sale within a reasonable amount of time except alpaca mall - I was a first time customer and would have ordered at least 6 more sweaters this year - the sweater I ordered for my niece was fantastic - everyone loved it - bad business decision not to credit - no more orders plus plus told people to order else where - wasted time trying to obtain credit - would now rather put chopsticks in my eyes than deal with alpaca mall !!!!’

delivery was very slow

I ordered two items from this company. I ordered extra shipping (FedEx). I received confirmation of my order, and the next day I received an email from AlpacaMall that one item, and one item only, had shipped. The one item arrived two days later, but shipped regular mail. I called the company via its phone number, but they don't answer the phone. Nor did they reply to two messages that I left. I did receive a reply to my email that "our customer service team is looking into it." To be fair, I have not yet received a follow-up response, but so far I am not pleased with the service. I wish I had done some research on this company before I ordered products from it. Lesson learned; I won't be ordering from this company again. Follow-up: The second item arrived, unannounced, a day after I originally posted this review. It arrived by FedEx courier, having been shipped from Bolivia to California. The product arrived quickly, and I now feel that I have received everything I paid for. Thus I am upgrading my review of this company. The perceived difficulties I had with my order could have been avoided if this company had better communication policies in place: 1. No one answers the phone at the number provided on the website. Instead, you leave a message to which no one responds. 2. I received an e-mail from the company indicating that the first part of my order had shipped, complete with a tracking number. I did not receive a separate email that the second part had shipped. Hopefully AlpacaMall reviews these complaints and takes them seriously. It just makes good business sense to respond to your customers' concerns. I think I'll stick to Amazon.

7/12-16 I registered my user account and placed an order. * I got this message in my email: " ...Order History - View your history of purchases that you have made with us..." - I can still not se my order in order history. * I got payment verification from PayPal, but not no order confirmation. * I got no progress or tracking number on the shipment until pestering the poor customer service to verify the order and progress. 28/12-16 I received the trackning number as i entered in USA from Bolivia. 24/1-17 The package was finally delivered in Sweden. *Very nice product! But be prepared to wait with a minimum of information.