AlpacaMallReviews of alpacamall.com

Response from AlpacaMallFeb 4, 2021

Hello Inese, We want to thank you for your review. Unfortunately we don't have any emails registered under your name or last name in our system. Please send us your order number to help you solve this problem as soon as possible. Thank you for shopping with us. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallDec 14, 2020

Hello Staci, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We would like to know your order number to solve any problems and give you a better experience. Please send us a new email to review your complaint. We are working really hard to improve the quality of our products and to give our customers the best service we can. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallAug 25, 2020

Hello Pamela, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We are working really hard to improve the quality of our products and to give our customers the best service we can. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallJul 30, 2020

Hello Nancy, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We are working really hard to improve the quality of our products and to give our customers the best service we can. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallFeb 12, 2020

Hello Richard, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Our records state you returned 2 items for store credit for the full value of the products. A new package with items you selected was shipped and we hope they fit you better and can make you a happier costumer. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallNov 13, 2019

Joanne, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have carefully reviewed your order with us and we can assure you the correct items were shipped. A size guide is available for each product in our website and our products go through strict quality controls to make sure they are labeled with the right size. In your case, 2 sweaters in size Small were shipped as requested. Regarding the color of your sweater, we understand there can be some variations in perception depending on the kind of device you enter our website. that is why a small description of each product is clearly advertised next to the item and the color Gray is mentioned in the description of the item you ordered. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. AlpacaMall.com Quality and Customer Service Team

Response from AlpacaMallAug 8, 2019

Damien, Alpacamall.com wants to thank you for your review. We are working really hard to improve our products and give our customers the best service we can. As a part of this process we are improving our size charts and our artisans are manufacturing new items with sizes that will fit better to our dear costumers all over the world. Thanks a lot!! Alpacamall.com Quality and Customer Service Team