AlpacaMallReviews of alpacamall.com

I ordered a sweater as a Christmas present for my wife because according to the AlpacaMall website it could make it in time. We received it five days after Christmas, the size was not XL that we ordered, but Medium, and the wool was not alpaca. I sent two emails to AlpacaMall asking how to return the item. They did not condescend to reply.

I ordered two AlpacaMall ponchos on 05.01.2022 and now it is 20.01.2022. I have not been provided with a tracking number, as I checked out as a guest I cannot access my invoice and don't even know if the items have been sent. Sent two separate emails asking for an update and no response. Just want confirmation and a tracking number. Not that hard.

Liebstes AlpacaMall-Team ! Ich habe bitte das aller größte Interesse, eine Ware, die ich bezahlt hatte, auch tatsächlich zu erhalten. Ich hatte mit Visa-Karte € 134,17 für zwei Ponchos bezahlt. Ich weiß, sehr gute Qualität ! Bei Benachrichtigungen können jedoch immer wieder Verluste geschehen (Spamempfänge oder ähnliches). Außerdem war ich im fraglichen Zeitraum zweimal auf den Philippinen (für längeren Zeitraum), auch um zu heiraten. Zusätzlich begann die Zeit Coronas und ich konnte nicht planmäßig rückreisen. Die Ponchos waren in starker Aktion angeboten, und deshalb war es mir eine Freude, Ihnen diese abzukaufen. War in diesem Zeitraum wahrscheinlich ein großer Fehler ! Ich habe mich natürlich auch des öfteren mit dem Zollservice in Österreich auseinandergesetzt. Ich habe selbstredend sämtlichen Schriftverkehr in meinem Cellphone abgespeichert. Warum das Zollservice damals jedoch keine Urgenz abgesendet hatte, entzieht sich meiner Kenntnis. Wäre kundenfreundlich gewesen ! Es kann schon manchmal etwas "untergehen" ! Jedenfalls hat mir das Zollservice zuletzt mitgeteilt, dass das Paket an den Absender rückgesandt worden ist. Wo sich ganz genau der Absender befindet, würde Ihrer Kenntnisnahme wohl eher bewusst sein. Ich nehme an, eventuell in unseren Breiten. Deswegen hatte ich auch die große Bitte an Sie gerichtet, mir es zukommen zu lassen ! Ich bin auch wirklich um Kontaktaufnahme bemüht ! In GAMBOA (Kontaktaufnahmeformular) hatte ich bereits mehrmals gebeten, mich anzurufen oder zumindest E-Mails an mich zu richten. Habe aber leider nicht den Eindruck, dass dies funktioniert ! Hätte aber bitte gern die Möglichkeit, der Rücksprache und wäre gerne bereit, mich als Kunde zu sehen. Ich würde Sie auch sehr gerne anrufen, hätte ich eine Telefonnummer aus Österreich bzw. Deutschland. Schicke Ihnen auch gerne die Visa-Rechnung, um dies zu untermauern. Verschenken werde ich diese € 134,17 jedenfalls ganz sicher nicht ! Bitte nichts für ungut ! Sie würden mich sicher auch verstehen ! Mit freundlichsten Grüßen !

This site sells unauthentic items. I ordered an alpaca sweater, with the description "Gamboa Sky Blue Alpaca Sweater with Buttons" There was no tag sewn on, anywhere. The 2 buttons were made of cheap, clear plastic. The sweater is cotton or acrylic. I've contacted them twice, initally in writing and the second time with a phone call to the number listed on their website, 866-253-3992. I've yet to hear from them. I did write to consumer protection agencies, and submitted a photo of the item, showing the missing tag. The authorities need to shut these guys down.

ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informed that I would be sent a refund in 48hrs.Still waitlng??? Delivery company must hold the world record for inefficient LOGISTICS ???

I want to give 0 stars I ordered and paid for a poncho on 22-11-21 still not delivered on 30- 12- 21 I have not found a package on my property so do not believe the courier delivered it

I bought a Poncho from Alpaca Mall. It arrived quickly delivered by Amazon UK. The product itself was thin and small. I could hardly get my head through the hole. On emailing to return it for a refund I was told that I could not have a refund only an exchange in line with their terms and conditions but not UK law. Eventually I was given a return address in the US, even though it had been sent using Amazon in the UK. The cost to return it made it uneconomical to return. I feel like I have been scammed and would not recommend this company

I ordered 4 items from you on the 24th November (£165.75). I received 1 item locally from Amazon, which was great. Originally when ordering seeing as everything was listed in £ I thought I would of been getting a local delivery but 3 items have been sent from California to the UK where I live. I received an email of the other 3 items stating that they are stuck in Customs and they require £54.27 to release which was never stated to me at any point whilst ordering from their website! I contacted Alpaca Mall on the 6th of December and I have still had NO RESPONSE whatsoever, can’t say much for their customer service that’s for sure!! I wanted to understand if the Customs chargers were correct and not a scam and also why it was never stated to me that these charges would occur! I would NEVER recommend anyone EVER buy from this company!! I’ve paid the customs charges which stated I would receive the items within 2-3 working days and that was 5 working days ago. I honestly don’t even know if I will receive these items and no response from Alpaca Mall, feels like I have been scammed. I bought from this company for natural and ethical clothing and their customer service and principles does not match the work that they are trying to do. ABSOLUTELY TERRIBLE. Could I even get a refund? I’m not sure.