AlpacaMallAlpacaMall is listed under Clothing & Underwear.
AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Gisele N.
Beautiful Alpaca sweaters that were sure worth the cost! Very colorful and warm!! A wonderful clothing wear to add to my wardrobe.
Response from AlpacaMallMar 1, 2021
Dear Gisele, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Hilary F.
Prodotto ottimo tempi di consegna rispettati.
Response from AlpacaMallMar 1, 2021
Caro Hilary, Vogliamo ringraziarti per la tua buona recensione. Stiamo lavorando duramente per migliorare la qualità dei nostri prodotti e per offrire ai nostri clienti il miglior servizio possibile. Grazie per lo shopping con noi e per aver condiviso la tua esperienza! Alpacamall.com Team di qualità e servizio clienti
Aintnuthinme
Not bad at all. Just rough n itchy. My mom washed it in woolite for it to smell great and feel softer. We are from the same country that the garment was made and can attest it is official. It was def quality material as stated. Happy with it and wear it for the kids. They love it.
Response from AlpacaMallMar 1, 2021
Dear Aintnuthinme, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Lisa M.
What a treat. I bought my son an alpaca poncho, he absolutely loves it. So toasty!
Response from AlpacaMallMar 1, 2021
Dear Lisa, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Carolyn
Good quality, shipping of in stock items very quick, back ordered items typically arrived when promised or before. Very happy with the experience and clothes!
Response from AlpacaMallMar 1, 2021
Dear Carolyn, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Zsofia D.
Ich habe bereits 4x seit Sommer 2020 bestellt, mit jedem Poncho und Pulli bin ich sehr zufriden, die sind alle schön und sehr angenehm zu tragen. Die Lieferzeiten waren unterschiedlich, aber aus Bolivien ist es normal. Ein Poncho dauerte lange weil extra für mich gemacht wurde und die erste Herstellung klappte nicht, musste nochmal gemacht werden. Es lohnte sich zu warten... Auf Nachfrage bekam ich immer Antwort:
Response from AlpacaMallMar 1, 2021
Lieber Zsofia, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten sehr hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Qualitäts- und Kundendienstteam
Richard D.
This is an exact copy of the most recent correspondence I have had with Gabriela Vargas, who assisted me through the purchase process of subject poncho: Attn: Gabriela Vargas Good morning Gabriela, Yes, Subject Poncho delivered as promised last week ... I am totally happy with it :-) ... I will wear it with pride ... and will recommend your products to friends ... You and your family please have great day, week, month, ... while I try to keep myself from being buried in the snow ... and Gabriela, thank you so very much for all your help ... Richard Diebold Gaylord, Michigan .... where it is still snowing and blowing ... :-(
Response from AlpacaMallMar 1, 2021
Dear Richard, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com
Daniel R D.
February 19, 2021 Trustpilot Re: Online Review Subject: Product and Service from Alpacamall.com Ref: [## 95288 ##] & [## 93296 ##] AlpacaMall.com - Orders 545130 and 545133 (Burgundy Hooded Alpaca Wool Poncho) Dear Trustpilot People; I am gladly submitting this positive review of my recent shopping experience with AlpacaMall earlier this month. My Order 545130 on February 6, 2021, was the third Alpaca wool poncho I ordered from AlpacaMall. I was delighted with the first two ponchos I ordered for myself in October 2020 and wanted to order a burgundy one for my Son as a late Christmas present. I mistakenly thought my initial online order did not go through and submitted my order again. February 7, I received a response from AlpacaMall stating my first Order 545130 was being shipped. Later that day I received a response from AlpacaMall stating my "second" Order 545133 was being processed. I sent an email note to AlpacaMall requesting they cancel my second Order 545133 as I only wanted one. I immediately received this wonderful response from AlpacaMall - "Hello Dan, Thank you for contacting us. Unfortunately, we were not able to cancel the second order and it has been shipped. We will be happy to accept the return of the package once it arrives to you and give you a full refund for it. Regards, Gabriela Vargas" February 11, I received Order 545130. When I opened it to show my Wife what I ordered for my Son she said, "That's BEAUTIFUL." (She loves burgundy. She restored a 1966 Camaro and had it painted a very dark burgundy. Her fingernail polish is dark burgundy. She loves burgundy.) I told her I had mistakenly ordered two ponchos and that AlpacaMall offered to refund my return of the second one. She said, "Oh. I'll take it!" We agreed on that arrangement. About a half-hour later, I realized Valentine's Day was in two days, so I went back to her and gave her my Son's poncho as an early Valentine's Day present. She immediately put it on. She looked GREAT in it. She wears it all the time. She loves it. Saturday, February 13, the second poncho arrived. I wrote back to Gabriela Vargas and told her the story about why I no longer needed to return the second poncho and thanked her again for offering to help me return the "extra" poncho. On February 18, she wrote me - "We are happy your are enjoying our products, thank you for shopping with us :-) We invite you to leave a comment about our service through the following link: (link omitted by request) Your opinion is very important to us! Best Regards Gabriela Vargas" Sunday, February 14, 2021, I was able to give my Son his burgundy Alpaca Wool hooded poncho, and he LOVED it. My mistake ordering my poncho twice worked out better than I ever could have hoped. And I thank Gabriela and AlpacaMall for a TERRIFIC shopping experience. I will be back to order from them again, and I promise to be more careful submitting my next order. Dan DiCicco Auburn California USA
Response from AlpacaMallFeb 19, 2021
Dear Daniel, We want to thank you for your good review. We are also very glad to know you and your family are enjoying our products. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com
