AlpacaMallReviews of alpacamall.com

Commande faite mi-décembre 2018 (83 €). Reçu un mail de confirmation de commande. Puis plus rien. Malgré plusieurs envois de mails, rien sinon parfois une réponse automatique bidon envoyée par un robot informatique... Fuir absolument ce site qui n'est qu'une arnaque.

This company cheated me last december (2017). I ordered and paid for three sweaters 1344 swedish kronor, and they only sent me one, They don't answer my e-mails, or telephone-calls. I tell everybody what rascals and criminals they are. Shame on Alpacamall!! Synne tel.0046709246080

commande de deux pulls le 15/12/18 payés par Paypal(heureusement!) toujours rien au 9/01/19,aucune reponses aux multiples mails envoyés,et si on telephone au Perou on appelle un hotel! Litige ouvert donc avec paypal qui conduira à un remboursement,mais quelle perte de temps! Donc tres beau site mais belle ARNAQUE! A FUIR!!!!

Had a lot of problem with this company. I made a purchase but realised that I hadn't put in the correct delivery address, I emailed them within 5mins of making the purchase. They waited for 3 days before they responded that the time had been posted within mins of the order so 5 mins notice to re-route was not quick enough. They then told me it is was delivered to my old address, when I contacted the new residence of my old office, they told me nothing had arrived. Alpacamall then refused my request to give me the postal proof or a postal tracking number. I had to contact PayPal and launched an appeal to get my money back, they eventually did because they looked at my evidence and when they asked Alpacamall for any comments they didn't even respond. -------------------------------------- UPDATE - The response from Alpaca Mall is a load of rubbish, I kept this review brief but the facts are I even called their offices to speak to someone and was lied to both verbally and in writing. My money wasn't refunded by them, they refused saying the parcel was lost and it wasn't their fault. My money was refunded by PayPal who also found there was no proof that anything was ever sent and that my money had basically be stolen. Do not believe or buy anything from these people, it took about 3 months to get my money back!

Order Dec. 11th, thinking the sweater would come in time for Christmas. Never got a confirmation email they said would come but started getting plenty of marketing emails all of a sudden. Have called a half dozen times and even when the automated voice says my wait time is "two minutes", I end up in a voicemail system asking me to leave my number and email. Still no response. Asking PayPal for my money back. Thank God for Buyer Protection from PayPal.

I ordered 2 Jackets. One has 2 holes, like moth-eaten. I sent an e-mail to ask what i could do, no answer. I wrote again but i didn't get any answer. So, DON'T order anything To Alpacamall, VERY BAD PRODUCTS

Si je pouvais mettre 0, je le ferais ! J'ai passé une commande pour 114,95 euros, et finalement avant son expédition j'ai demandé l'annulation de la commande, ainsi que le remboursement! Ils m'ont répondu que la commande à été annulée sans AUCUNE précision concernant le remboursement! Ça va faire une semaine que j'essaie d'avoir une réponse mais bizarrement ils ne répondent pas! Ce sont des voleurs, NE COMMANDEZ JAMAIS, JAMAIS sur ce site plus que douteux dont le service client est tout simplement inexistant!

Very very very bad experience ! They make about themselves an incredibly good review, they pretend they first consider the respect and the communication with the customer. Quite on the contrary ! I made an order of 250€ ( more than $270 ) - they didn't mention they are established in Bolivia (imagine what means 250 US $ in Bolivia !) and they didn't mention I'd to pay extra toll tax to get my order. - They didn't write my order would be sent after the delay they pretend. - DHL asked me to pay these tax and only at this moment I knew there were tax and that the amount was 28€ for two hand made pulls. Of course I refuse to pay a sum that wasn't mentioned when I made my order. This dishonest from them. Then I wrote to Paypal and there was an exchange email. Well ! what an email ! is it , that, a five stars customers service !! The style was quite unpersonal, administrative, as if a robot wouls answer. Cold phrases, insinuating the customer ( me) was dishonest and able to read some sentenceselsewhere on their site.. They don't apologize, They don't answer why they don't mention the extra fees. They just tell in angry words, I was wrong anyway. ( Of course I was wrong to pay them 256€!) Then soon at the 2dth email via Paypal ( this is the way by Paypal),they don't even reply and wrote an email that was or Paypal and not for me. But what did they say ? Of course there are toll tax but these are zero or almost zero, - very very low ! that's what they say . But 28€, according to me, is not zero ! And if they find it very very low, why didn't them pay it by themselves, ? for a customer who paid them 250€ ( one month averagein Bolivia !!) Just an advice : never order them the slighest beautiful thing. Their customer service is driven by sharks. Addendum ( 23/05 / 2019 !!!) I just read their answer ... more than one year after ! so funny ! I point out I wrote them in Spanish ( they are settled in South America) and they replied in English - I'm French. So why ? My opinion cant' be moved about them. [Inbetween, I found a serious company and ordered pull overs made of yak wool and camelwood. (made in Nepal).] You can see how serious they work !! Just advertising, nothing else.