AlpacaMallReviews of alpacamall.com

Für mein Packet wurde ein Wert von 30€ (!) angegeben, obwohl es einem Wert von über 170€ entsprach, weshalb der Zoll nun mehr Geld möchte - natürlich von mir, nicht vom Verkäufer! Das hat natürlich Methode, um den eigenen Gewinn zu maximieren und den Käufer zusätzlich zu belasten. Auch der Europreis, welcher mir während der Bestellung angezeigt wurde, wich um 7,21€ vom tatsächlichen Preis ab... also entweder äußerst unprofessionell, oder wahrscheinlich eher leicht kriminell, würde nicht mehr hier bestellen, weil äußerst unsicher! Und der standardisierte Kommentar siehe unten wird immer nur dazukopiert, aber funktionierende Mailadressen gibt es nicht,das ist nur Blendwerk und bestätigt die Annahme, dass dieses System Methode hat, Finger weg!

Alpacamal is a cheat entreprise. They make the publicity of sellng only good alpaca items. I paid 102 euros + 36 of customs for two items one of them they even said it eas handmade. So I paid for alpaca and I have received acrilic items. As the weigth and the touch did not seamed natural I made the fire test of some fibers and they gecame a ball of plastic.... it us acrilic! Immediatly I enter in contac with them asking for reimbursement and they syarted answering and saying that they said alpaca but not only alpaca..... I wrote again and they said the error was not theirs so they would not pay the transport back. I wrote again and they did not answer. Alpacamall cheat hos clients in 3 ways: first they publish in different languages and you think they arr in your country but they sell from Bolivia and you have to pay customs. 2- They say Alpaca handmade poncho and you receive acrilic industrial poncho 3- They have a cheat Client Service trained to not assume their responsability.

Very unprofessional company. Not known to deliver on promise. The customer have to pay money first, then followup on order very lazy and irresponsible attitude displayed by the company. Written communication cannot be wrong. Unfortunately you have only one agent Gabriel to address all your customers. Gabriel must be the CEO, who started working on the order post 10 days after the transaction. Gabriel takes minimum a week to reply to email, which I understand as CEO is acceptable. The customer places order in winter and receives the shipment in summer, thanks to Gabriel. Unfortunately my experience and view will not change, even if your product exceeds my expectations. You could have stepped in much early than reacting to posts which affects your prospects. I paid for 4 sweaters got only 3 sweater by DHL.

Quelle mauvaise foi ! Alpacamall vient de me répondre en me disant qu'ils avaient immédiatement réagi. Je viens de vérifier dans ma messagerie, il a fallu 4 MOIS et plus de 20 MAILS pour qu'Alpacamall admette enfin son erreur après m'avoir envoyée plusieurs fois sur les roses ! Je peux fournir toutes les preuves. J'ai dû menacer Alpacamall de porter plainte au Centre Européen des Consommateurs (Organisme de l'Union Europénne) pour que Alpacamall assume enfin son erreur. C'est parlant, non ? Quelle mauvaise foi !

Ich habe online einen Poncho bestellt und bezahlt. Dieser wurde nicht geliefert. Keine Antworten auf meine E-Mails kein persönlicher telefonischer Kontakt möglich

Long delivery, only to be then charged almost 50% of the value of the goods on top for customs and import duty, the goods having been shipped from Bolivia! I believe there is a warning on the web site about the chargeability of customs if the goods are shipped from abroad. But any normal person does assume that the products offered on the web site are going to cost them what the seller offers them for, and not effectively half as much more. Never again! Sad in a way, because the quality is OK. Simon Have now (23.05) received an answer from Alpaca. Answer says zilch. Will never buy from these people again. Although the product really is OK. Simon

Maybe I should have read these posts first. Trying to make an order online. Won’t go through. Call. No answer. Email. No response. I try again to order on line since I really like the product and don’t get an email confirmation so I decided it didn’t go through. Same thing happens. System just circles. I call. No answer. Email. No response. Now I’m worried I gave them credit card information.

Shocking and fraudulent Placed my order, during which there was no mention of additional charges. After waiting and chasing the delivery, the courier company wanted a 35% fee ( in cash) to to hand over my order. Alpaca Mall have been completely useless...don’t answer their phone and e-mail response is stating that they cannot control the ‘extra costs’which they make no attempt to highlight at ordering. Net result is €105 later I have no order and they have my money. Raising a complaint with Paypal. DON’T buy from this company...they are frauds!