NSK
Hansal was very helpful and patient…
Hansal was very helpful and patient while helping me troubleshoot my ALOGIC DX3 dock setup. I had a pretty specific issue with my ASUS G16, USB-C power delivery, and multiple ultrawide monitors, and he took the time to walk through the problem, explain what the dock can and cannot do, and suggest practical next steps. He was clear that the 100W power delivery cannot be disabled, helped me understand the USB-C vs USB-A connection limitations, and gave honest recommendations instead of just pushing a product. I also appreciated that he looked at newer options and explained why sticking with the updated DX3 may make the most sense since my current one has worked so well for years. Great customer service, knowledgeable support, and very easy to work with. Thanks, Hansal!




