Aloft TilesAt Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Aloft Tiles (alofttiles.com) has 100 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent
Decoration & Interior · Ontario, California
Excellent
Decoration & Interior · Agoura Hills, California
Excellent
100 approved reviews, newest moderated first
Alexandra G.
Beautiful quality tile and even better customer service We had 5 box’s damaged during shipping and they promptly worked on getting a replacement order out asap. Pricing on the tile we picked was best pricing around.
Patricia S.
I give it a 2 because shipping was fast and great, but the tile looked nothing in person like it looked in the pictures. I do have to say that their customer service is great. I’m willing to give them another try in the future.
Response from Aloft TilesAug 6, 2024
Dear Patricia, Thanks for your feedback! Our customer service team will always go above and beyond to ensure all customers are happy with their purchases from us! We are saddened to hear that you didn't like the sample. The tiles samples cannot always depict all of the details and marbling as the tiles samples are generally small. This is especially true when you are ordering samples from large format tiles. The samples are usually best for visualizing the true color(s) of the tile. In the future, please let us know what exactly you're looking for from your tile samples and we will always do our very best to accommodate you. Hope you shop with us again soon!
Deborah A.
The sample looked NOTHING like the tile online. Not even the same color.
Response from Aloft TilesAug 18, 2024
Hi Debbie! We are sorry to see that you are still not able to figure out how to delete your review. However, we are very happy to know that we were able to help you with your sample. If you decide you would like further assistance with updating your Trustpilot Review to reflect your great experience with our team, we are happy to help you sort it out. Thank you for giving us the chance to make your experience better! Sincerely, Aloft Tiles Customer Service Team
Stefanie D.
Very attentive & accommodating to their potential customers. They went out of their way to assure I would be satisfied with the samples I ordered & resent a variety of colors within that same tile pattern along with a credit.
Madeline G.
Great tile at a great price! Really responsive customer service. We had one box of tile break on delivery and we were promptly refunded for it. Fast shipping as well! We had tile delivered in under a week!
Amanda Y.
There was an initial issue, which was a misunderstanding about the size of sample tiles. I did receive a call from a very nice lady at Aloft who handled the situation well. They will make it correct if you have any problems. The tiles are lovely, too.
Sujata
I am so pleased with the tile samples I ordered. Shipping was very fast!
Danielle H.
I ordered a mosaic tile that appeared to have not just flat tile but onyx tile included, and the tile I received was all flat colored tile that had no onyx mixed in like the picture. Frustrated I paid over $25 to not get a sample of what I saw in the picture.
Response from Aloft TilesApr 16, 2024
Dear Danielle, Thanks for taking the time to let us know about your experience! We are happy that we were able to promptly refund the cost of the tile samples to you as soon as we read this review. Tile samples are a great way to ensure that you are satisfied with the color and wonderful quality of the product. It's not always possible for the tile samples to encompass all of the characteristics of tiles made to resemble a natural stone size of 24x48. We are dedicated to ensuring we provide the absolute best service possible. Please never hesitate to reach out to our team directly for any questions or concerns. We look forward to turning this experience around in the future! Sincerely, Aloft Tiles Customer Service Team.