Aloft TilesReviews of alofttiles.com

Response from Aloft TilesApr 10, 2025

Dear Joe, Thank you for taking the time to leave a review. We are genuinely disappointed that your second sample order arrived cracked. Sample tiles are shipped via regular mail, and while we package them securely, there is a small chance they may get damaged during transit. This is different from other orders, which we always ship securely on pallets. We take pride in our convenient return and damage policy, which allows you ample time to request a swift replacement if needed. In your case, the other sample orders you placed for the same tile arrived undamaged, so you could evaluate the quality and color effectively. We are glad to know that we processed your refund for the subsequent order promptly. If you would like to order more samples of different tiles, we would be happy to assist you in finding other options. Thank you for shopping with us. We are always here to help! Best regards, Aloft Customer Service Team

Response from Aloft TilesAug 18, 2024

Hi Debbie! We are sorry to see that you are still not able to figure out how to delete your review. However, we are very happy to know that we were able to help you with your sample. If you decide you would like further assistance with updating your Trustpilot Review to reflect your great experience with our team, we are happy to help you sort it out. Thank you for giving us the chance to make your experience better! Sincerely, Aloft Tiles Customer Service Team

Response from Aloft TilesApr 16, 2024

Dear Danielle, Thanks for taking the time to let us know about your experience! We are happy that we were able to promptly refund the cost of the tile samples to you as soon as we read this review. Tile samples are a great way to ensure that you are satisfied with the color and wonderful quality of the product. It's not always possible for the tile samples to encompass all of the characteristics of tiles made to resemble a natural stone size of 24x48. We are dedicated to ensuring we provide the absolute best service possible. Please never hesitate to reach out to our team directly for any questions or concerns. We look forward to turning this experience around in the future! Sincerely, Aloft Tiles Customer Service Team.