Almond MuseReviews of almondmuse.com

Response from Almond MuseSep 9, 2026

Dear Daisy We’re genuinely sorry to hear how disappointed you were with your experience. We understand how frustrating it must have been to return both dresses right away, pay the return shipping costs, and then feel that the resolution offered did not reflect what you expected when you placed your order. We especially understand your concern regarding the first-order discount. We never want a customer to feel that a promotional code was misleading or that the terms of their purchase were unclear. We take your feedback seriously and would like the opportunity to review the specific order, the promotion applied, and the return terms associated with it so we can make sure everything was handled appropriately. We’re also sorry that the dresses did not meet your expectations in terms of quality or appearance. We know customers rely on our photos and product descriptions when deciding what to purchase, and your feedback is valuable as we continue working to improve both our products and customer experience. Please email us at [email protected] with the best phone number to reach you. Our team would be happy to personally review the details of your case, discuss your concerns, and work toward the best possible resolution. We sincerely appreciate you bringing these concerns to our attention and hope we have the opportunity to address your experience properly. With care, Almond Muse Customer Support

Response from Almond MuseSep 9, 2026

Dear Michaela, We’re sorry to hear that you’ve had such a disappointing experience with Almond Muse. We take concerns regarding product quality very seriously, and we’re equally concerned to hear your comments regarding influencer and collaboration payments. We understand that both product quality and professional commitments are important, and we would appreciate the opportunity to look into the specific circumstances behind your experience. Rather than dismissing your concerns with a generic response, we would like to review the details properly and understand what happened. Please email us at [email protected] with the best phone number to reach you so our team can discuss your concerns directly, provide the appropriate options, and work toward a favorable resolution. We genuinely appreciate you bringing this to our attention and hope we can have the opportunity to address your concerns properly. With care, Almond Muse Customer Support

Response from Almond MuseSep 7, 2026

Dear Alex, We’re genuinely sorry to hear that your experience left you feeling this way, Alex. We understand how disappointing it is to receive an item that does not meet your expectations, especially when you feel it looks different from what you saw online. Our return policy does state that return shipping is generally the customer’s responsibility, and a $10 restocking fee applies to eligible non-defective returns. However, if you believe the item you received was significantly different from what was advertised or there was a quality issue, we would absolutely like the opportunity to review this properly rather than leave you feeling unheard. Please email us at [email protected] with the best phone number to reach you. Our team would be happy to review your order, discuss your concerns, and work toward the best available resolution. We’re sorry we didn’t provide the experience you expected, and we hope you’ll give us the opportunity to make this right. With care, Almond Muse Customer Support

Response from Almond MuseSep 7, 2026

Dear Lice, Thank you so much, Ilce, for sharing such a wonderful review! We’re absolutely delighted to hear that your dress arrived so quickly, fit perfectly, and was just as beautiful as you hoped. We’re especially happy to hear that the measurement guide helped you choose the right size. And a white dress for your November elopement sounds absolutely beautiful. We’re honored to be a small part of such a special occasion. If you do have time, we’d love to hear more about your experience with us. Your feedback truly means so much to our team. We hope you have the most beautiful elopement and that your dress makes the day even more special! With care, Almond Muse Customer Support

Response from Almond MuseSep 5, 2026

Dear Sarah, Thank you so much for taking the time to share your feedback! 💕 We’re so happy to hear that you found the dress lovely and that you were pleased with its quality. We’re sorry to hear that the fit felt smaller than expected, particularly around the cups. We completely understand how disappointing that can be, especially when you’ve carefully checked the measurements before ordering. Your feedback is genuinely valuable to us, and we’ll make sure it is shared with our team as we continue working to improve the fit and sizing of our designs. We truly appreciate you giving Almond Muse a try and sharing your experience with us. We hope you still get to enjoy wearing your beautiful dress! ✨ With care, Almond Muse Customer Support

Response from Almond MuseSep 5, 2026

Thank you so much, Kelli! We’re thrilled to hear that your order arrived so quickly! We know how exciting it is to have a new dress on the way, so we’re delighted that the shipping was speedy and got your order to you in no time. We truly appreciate you taking a moment to share your experience with us. We hope you absolutely love your dress and can’t wait to welcome you back to Almond Muse for your next look! With care, Almond Muse Customer Support

Response from Almond MuseSep 4, 2026

Dear Sarah, Thank you so much for your thoughtful review! We’re thrilled to hear that you love the dress, especially the quality of the material, and that it arrived quickly. ✨ We also really appreciate you sharing your feedback about the fit around the chest and waist. We know how important accurate sizing is, and comments like yours are genuinely helpful as we continue working to improve our products and sizing guidance. We hope the dress looks absolutely beautiful for your event, and we can’t wait to see your photos! 💕 Thank you again for choosing Almond Muse, and we hope to have you back for another special occasion soon. With care, Almond Muse Customer Support

Response from Almond MuseSep 3, 2026

Dear Lilly, We’re genuinely sorry to read this and especially sorry that what should have been a straightforward return and refund became such a prolonged and frustrating experience. We understand your disappointment regarding the quality of the dresses, the time it took to resolve your return, and your concerns about the refund amount. We also recognize how frustrating it would be to receive a refund that did not match the amount you were expecting after you had already returned the full order. We take your concerns seriously, and we would like the opportunity to review the refund transaction and the $8 shipping protection deduction specifically so we can understand exactly what occurred and address any discrepancy appropriately. We also regret that the overall communication left you feeling that your concerns were not being properly heard. Please email us at [email protected] with the best phone number to reach you. Our team would be happy to review the complete history of your case with you, clarify the refund details, and work toward the best possible resolution. We understand that an apology alone does not undo the frustration you experienced. We genuinely appreciate you bringing these concerns to our attention and giving us the opportunity to look into them properly. With care, Almond Muse Customer Support