Merinda
SCAM!!! The dress arrived with a massive stain.
The dress arrived with a sizeable stain on the bodice near the bust area. I sent an email to the team the same day I received the package, providing timestamped photographs of the defect immediately upon opening. The stain is very visible in daylight and appeared to be oil-based. It was immediately apparent from the moment I opened the parcel and saw the dress. They then tried to say it must have occurred in transit and was my fault. There is no reasonable way that it occurred in my possession. They then said because it was on sale, all I could have was credit, even though I was entitled to a refund. A stained garment is a defective product, and for defective goods, customers are entitled to a refund, regardless of whether the item was purchased on sale. “Sale” conditions do not override statutory consumer guarantees. Bought this in November and still going back and forth with the team. FINALLY last week, they would provide me with a refund and yet nothing has come through.
Response from Almond MuseJan 15, 2026
Hi Merinda, We’re very sorry to hear about the issues with your order and the frustration this has caused. At Almond Muse, we take pride in the quality of our garments and the care we provide to our customers, and it’s clear that your experience fell far short of the standards we strive for. Defective or damaged items, such as a stain or manufacturing fault, are always taken seriously, and customers are entitled to a full refund in these cases, regardless of whether the item was purchased during a sale. We sincerely apologize for the delays and back-and-forth communication that made this process longer than it should have been. We would like to ensure this is resolved completely. Please reach out to us at [email protected] with your order number so our team can confirm the refund has been processed and provide any additional assistance needed. Kind regards, Almond Muse Customer Support