All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply Reviews | Read Customer Reviews of allvetsupply.com

All Vet Supply reviews

Showing 44 reviews with 2 stars · Clear filters

Debbie
Feb 10, 2015
not good
I ordered a product that was suppose to come in a couple of days and allmost three weeks later still am waiting.I called and spoke with a man and he said that several people that ordered on that day had a problem and that he would call me back and he did not.After I called back a second time,a girl by the name of mercy said that she would resend the product,she was apologetic.I will see what happens and if I get it now.
Response from All Vet SupplyFeb 10, 2015
While we do apologize for the inconvenience the delay has caused you, unfortunately, we cannot control what happens to packages after they ship(although we wish we could). The person you refer to was in the process of checking with USPS to see what happened. Your order shipped on time and was apparently lost by the US Postal service. The Postal service had some kind of issue that day because several packages that also shipped out that same day were lost or misrouted. The reason we were checking with them was to try and determine if was lost or misrouted as some of the misrouted packages were being redirected to the correct places and some customers had already received there orders. Since we determined today that it was apparently lost, we re-shipped the item once again. Again we do apologize for the inconvenience and delay but know that we did process and shipped your original order correctly.
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Robin
Jan 10, 2015
Not Happy
I ordered on the first of January and the item was not in stock but it didn't say that on the website nor did they tell me that in my confirmation email. The item was coming from Miami to my Florida address which should have taken no more than 2 days to arrive to me. I called 7 days after placing my order only to be told it was not in stock but had been ordered. it is now the 10th of January and I still have not received my order. I will not order from them again.
Response from All Vet SupplyJan 10, 2015
Thank you for your review. While we try to expedite and get all orders out as soon as possible, sometimes things beyond our control prohibit us from doing our very best. Your item had been order but due to the holiday, we were not able to get it in on a timely basis. We were also closed on the 1st and 2nd so your order would have not shipped until the 5th or the 6th anyway. We have checked the tracking and your item is scheduled to be delivered today(Jan 10th). We hope that you give us another chance to earn your business. Please see tracking information: USPS Tracking™ Tracking Number: 9405510200986337702007 Image of a progress bar displaying In Transit status in-transit On Time Expected Delivery Day: Saturday, January 10, 2015
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Robert
Dec 12, 2014
Have not recieved my order yet
Where is it?????
Response from All Vet SupplyDec 12, 2014
Your order is in transit. You placed your order on Dec 4 after hours. The order shipped out on the 8th. This was due to the fact that the 5th and 6th was a weekend. We shipped out the order according to our shipping time line policy. The issue is that you are in CA and we ship from Florida. This usually takes about 5-7 business days via ground(shipping method you chose). Also, after checking the tracking, we noticed that the package was delayed in ILL. for some reason but it has now departed. This may be due to weather. You should receive it sometime early next week. In the future, please check the tracking information provided on our website or call our customer service number. Also, if you need a product delivered by a specific date, please choose a shipping method that is guaranteed such as 2 day or next day shipping.
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Hugo
Oct 1, 2014
Not A Happy Camper
This is the first time I have used Allvet and probably the last time. I ordered Dasaquin on the 9/23/14 and they told me they were out and would be sending it out on the following Monday, and now it's Tuesday and they sent me the same message again. It's going on 8 days and counting and they still have not sent my purchase. I'll be calling them tomorrow for a refund and reordering w/a reliable vendor.
Response from All Vet SupplyOct 1, 2014
Thank you for your input. While we strive to offer great products and fast shipping, sometimes things beyond our control prevent us from doing so. In this case, the product was ordered prior to stock running out, unfortunately the distributor sent us the incorrect product. This error has delayed your order from going out. We should be able to ship this out soon. If you would like to cancel the order and receive a full refund please contact us and we will be happy to issue one for you.
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