AlltrueReviews of alltrue.com

Response from AlltrueJan 11, 2023

Hi Kayla, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. I should be sure to confirm that all of the products included in Alltrue’s boxes have been paid for. To provide further clarity, after a financially challenging spring, Alltrue was pushed to an unexpected financial breaking point and filed for a bankruptcy alternative called an Assignment for the Benefit of Creditors. This resulted in a complete halt and shut down of the business while a 3rd party trustee assumed responsibility of the company. When Alltrue declared ABC, some of the partners from the Spring Box and Spring Market were mid-contract. Because business was put to an immediate stop, some contracts were not paid in full. It was the 3rd party trustee’s job, however, to sell Alltrue’s assets for the maximum available value to distribute the proceeds to creditors to repay debts. Over the summer, Alltrue, including all inventory, was purchased by the current owners. The trustee is now responsible for overseeing the payment to creditors with the proceeds of the sale, in accordance with California common law Additionally, the new ownership and the Alltrue team absolutely wants to do what we can to help fill in, where the business entity previously left off, in its dealings with these many beloved box partners. The new ownership has been in touch with past vendors and are working on many paths forward. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. It sounds as though you have previously been provided with a link to the assignment and claim form, but if not, or should you have any other questions at all, please don’t hesitate to email our support team at [email protected]. We would love to help.

Response from AlltrueJan 11, 2023

Hi Terri, We are so sorry to hear that you experienced communication issues with us. We always try to rectify any problems members may be experiencing, including customization. Members who have, or continue to write in to us regarding customization issues, are frequently resolved by re-subscribing via email, and/ or provided with the correct items they wanted per their seasonal box. All new members and existing members who pre-order their seasonal boxes will be reserved, and typically shipped during the first two months of each season (Spring - March/April, Summer - June/July, Fall - September/October, and Winter - December/January). We understand the events that occurred earlier this year were very unexpected, and we are terribly sorry they affected you in the fact you did not receive two of your seasonal boxes. We also would like to apologize for any delayed response to you, which of course was not intentional by any means but legally required. In regards to Alltrue and what happened, the company has been assumed under new ownership. The change in ownership was not anticipated in any shape or form, and was a big shock and change for everyone working at the company. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership.  As any orders or funds owed to you, are owed by the previous business, and we do not have access to the funds provided to the previous merchant, you should have been able to receive your funds by requesting a chargeback directly with the credit card or banking institution the payment was made. If, for any reason, your financial institution is not returning the funds after explaining what occurred, you may have an alternative which is to pursue a claim as a creditor in the ABC. It sounds as though you have previously been provided with a link to the assignment and claim form, but if not, or should you have any other questions at all, please don’t hesitate to email our support team at [email protected]. We would love to help.

Response from AlltrueSep 29, 2023

Hi VMS Photography, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueJan 23, 2023

Hi Marie, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Response from AlltrueJan 23, 2023

Hi Costa, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership. Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team. We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.