AlltrueReviews of alltrue.com

Response from AlltrueMay 14, 2026

Hi Sue, Thank you for taking the time to share your feedback with us. We’re very sorry to hear that some of the items you were most excited about had sold out during customization. A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years. To provide a bit more context, each season our Product Team carefully forecasts which products they believe will be most popular with our members. While they’re often very accurate, there are times when certain items become especially popular within our community and sell out more quickly than anticipated. As part of our commitment to reducing unnecessary product waste, we work with limited inventory quantities for many seasonal items. In some cases, our brand partners may also have limited inventory available. Even so, we always strive to feature exciting and thoughtfully curated products while also offering several additional options within each customization category. We’d also like to mention that if there is ever a seasonal box where the featured items are not quite to your liking, you always have the option to skip that box. Thank you again for your feedback and for giving us the opportunity to improve your experience. We truly appreciate your membership and support throughout the years!

Response from AlltrueMay 15, 2026

Hi Tina, Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about your disappointment surrounding shipping timelines and communication notices. To provide a bit more insight, shipping timelines can vary slightly from season to season. Because it isn’t operationally possible for all seasonal boxes to ship on the same day, we provide estimated shipping timelines at the start of each season within our FAQs and the Live Warehouse Updates section located on the homepage of the My Account area. Typically, we aim to begin shipping seasonal boxes within the first one to two weeks after customization closes, with boxes continuing to ship on a rolling basis over the following weeks. Regarding customization reminders, we send multiple notifications via email throughout the customization period, including follow-up reminders before the window closes. Members enrolled in SMS notifications will also receive text reminders. If you ever have questions regarding your box’s shipping timeline, believe you may be missing communications, or need assistance with anything at all, please don’t hesitate to contact our team at [email protected]. We are always looking for ways to improve the member experience, and reducing shipping times is certainly something our team continues to work toward as well. We truly appreciate you taking the time to provide your feedback, and can't thank you enough for being part of the Alltrue Community!