Richard
Identity - BOA discussion
communication and expectations were clearly set by CarlaI.

we protect what makes you, you. Protecting your identity and privacy has never been easier. We help you safeguard your personal information, the data you share, and the relationships you treasure. Our proprietary monitoring tools help you identify threats to your identity and finances with all-in-one financial fraud protection, identity theft protection, and cybersecurity for the whole family. Cyber coverage that's award-winning1 Unbeatable online and device security for the whole family. Our cyber plan includes the most advanced malware detection in the market, a premium VPN, a password manager, and more! Up to $2 million expense coverage† Did you know? Not only do we cover many of your out-of-pocket costs for fraud, but we also reimburse funds stolen from 401(k)s, HSAs, tax returns, and more. Family digital safety tools The most comprehensive parental control features available. Monitor 30+ popular apps, manage screen time, filter websites, and more. 24/7 support, 365 days a year Whether you need help accessing your account or restoring your identity, we're with you from start to finish. Allstate Identity Protection has been recognized as the 2023 Best Identity Theft Protection Service for Families by Bankrate. learn more consumer plans employer plans Elder Fraud Center Content Hub Unemployment Fraud Center Allstate Identity Protection is offered and serviced by InfoArmor, Inc., a subsidiary of The Allstate Corporation. Some features are only available on select plans, and require additional activation after enrollment. Terms and conditions apply. 1: https://www.bitdefender.com/solutions/awards.html † Identity theft insurance covering expense and stolen funds reimbursement is underwritten by American Bankers Insurance Company of Florida, an Assurant company. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for ter
Allstate Identity Protection (allstateidentityprotection.com) has 388 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Tempe, Arizona
Excellent

Internet & Software · Glendale, Arizona
Excellent

Internet & Software · Scottsdale, Arizona
Excellent

Internet & Software · Hereford, Arizona
Excellent
388 approved reviews, newest moderated first
Richard
communication and expectations were clearly set by CarlaI.
Ann R.
I am paying for this credit monitoring service for me and my family. For over a month now, the credit monitoring app has been disabled on our account due to a change in Allstate's software system. I am trying to apply for a line of credit and cannot unlock my credit to do it. Just spent 20 minutes on hold to get an agent who said that she cannot unlock my credit and I have to keep calling back until I reach someone who can submit a ticket, as she has not ability to transfer me to someone who can help. I talked to a different agent a month ago who said the same thing. I have spent more than an hour on hold on several different calls and cannot get someone to help me. So the line of credit I need, I cannot get because they cannot unlock my credit.
Response from Allstate Identity ProtectionNov 22, 2022
Hi Ann. We are really sorry to hear of your experience. Please call us at 1-800-789-2720 so we can look into this further. Our support team is available 24/7 to assist.
Cheryl W.
Hello. I sent a message last month and never got a response. What happened to your "credit monitoring" section? It's not even here anymore. It was here, and the "FAQs" clearly state how to go find that section on the dashboard, but it's no longer there. How do I view my credit score and freeze or unfreeze my credit like I did before through your service? I can no longer remove this service from my work benefits package because open enrollment is closed now. But if you no longer offer credit monitoring, I'm not sure what good your service still does.
Response from Allstate Identity ProtectionNov 18, 2022
Hi Cheryl. We're really sorry for the troubles you're experiencing. We do still offer credit monitoring. Please call us at 1-800-789-2720 and we'll be happy to look into this for you. Our support team is available 24/7 to help. Thank you.
Randy
My account is not working properly. I can not access my credit report or credit score. I called last week and was told it would be fixed however, it s not. Thank you.
Response from Allstate Identity ProtectionNov 15, 2022
Hi Randy. We're really sorry you're still experiencing issues. Please call us at 1-800-789-2720 and we’ll get it sorted out. Our support team is available 24/7 to help.
Evening S.
Every time I get a notice from you and you provide a link for me to check something, your page will not load and tells me to check back later and then still will not load.
Response from Allstate Identity ProtectionNov 15, 2022
We apologize for any technical issues you’ve experienced, and thank you for leaving us a review. Know that we’re here to help. Please call us at 1-800-789-2720 and we’ll get it sorted out. Our support team is available 24/7 to assist.
Ishita
From Infoarmor to Allstate - the journey has been a downhill trajectory. Forget monitoring - I can't even log in 99% of times.
Response from Allstate Identity ProtectionNov 15, 2022
We're sorry for any technical issues you’ve experienced, and thank you for leaving us a review. Please call us at 1-800-789-2720 and we’ll get it sorted out. Our support team is available 24/7 to assist.
SS
Logging into my account is so frustrating. I will be canceling my service as I can’t even log in
Response from Allstate Identity ProtectionNov 15, 2022
We apologize for any technical issues you’ve experienced, and thank you for leaving us a review. Please call us at 1-800-789-2720 and we’ll help you log in. Our support team is available 24/7 to assist.
UN K.
I could not receive a text with the code to open my account nor could I get an email, so I don't know if the system was down or what, I even asked for a call, and no response.
Response from Allstate Identity ProtectionNov 15, 2022
We apologize for any technical issues you’ve experienced, and thank you for leaving us a review. Please call us at 1-800-789-2720 and we'll help you log in. Our support team is available 24/7 to assist.