Alliant Credit UnionReviews of alliantcreditunion.org

During my first time home buying experience I felt very taken advantage of. The process of home buying can be very intimidating & if you aren’t knowledgeable you will be taken advantage of. The lender I worked with did not take the time to fully explain the process or what he was doing. I did not continue on with this bank simply due to the trust factor. Also the wrong appraisal was ordered that I paid for out of pocket & they are unwilling to refund me although the actual loan processor agreed with the inappropriate handling of this entire process. I wouldn’t use Alliant ever for any home buying financing. My experience wasn’t good at all.

Do not invest your money here. I attempted to open up a savings account since Sep 2022 it has been 3 months now and I still can't the multiple supervisors and customer service reps to figure out why their system gives me an error message when trying to open up a simple savings account. Only reason I hung on so long is Suze Orman recommended them and now I can't and will not invest my money with them can you imagine if something serious happens and you can't get someone there to figure an issue out with your money

I rate Alliant two star because for the second time I called and I got poor customer service. I’ve been with Wells Fargo almost 10 years and Wells Fargo has its cons but their customer service is amazing. I was never treated differently or had poor customer service. If anything happens with your money with Alliant credit union it seems as if it would be difficult to get your problem resolved.

I've been extremely happy with Alliant. I came over from ETrade when they got bought out by Morgan Stanley and I am constantly surprised with how good they've been. They don't charge me for overdrafts, I get high-yield savings rates in my regular savings account, their app is great, and when I called to get help with something today, I was off the phone in under (literally) 2.5 minutes. Any other bank I've used charges tons of fees and takes over 30 minutes to talk to a human. I can't recommend Alliant enough!

My mother (who banked with Alliant) passed away several months ago. The way Alliant has handled the matter is appalling to me and my family. I’ve spent a collective 4+ hours on the phone with 20+ “customer service” representatives trying to iron out very basic things such as getting a bank statement for the month of her passing. One representative admitted to me that sometimes they just transfer customers to other departments because they don’t know what to do. On top of this, we’re still receiving solicitations in my deceased mothers name with offers for things like auto insurance. Very emotionally draining. FWIW, all other financial institutions my mother had ties to were professional and compassionate.

Credit Card Deliberately Services Scammers. Longtime member. Made transaction thru PayPal for a specialized battery that never came. Tried relief through PayPal whose account had been erased by them. Then went to the promised chargeback relief through "my" credit union card, the kind that promises to make us whole if a fraudulent transaction occurs. Alliant repeatedly refused not only chargeback but any information on who my funds went to, deliberately supporting crooks. As a retired bank regulator I went through all the proper steps. Still given **** and $0.00. Chargeback problems would have fallen on me and not Alliant, but "policy" is to screw accountholders. The small amount could have been written off as "goodwill" to long-term member and this matter consumed much more peoples paid time than the disputed $. Less expensive just to refund as advertised , but no, the crooks had to be protected.

So I changed banks recently and the account used to previously automatically pay my Alliant loan on a monthly basis would no longer work. Per their website, I removed the external account and received confirmation of the approval at least 2 weeks before the next payment date. It should be noted that there is no way to remove the auto payment setup.I then set up delivery of the monthly payments from my new bank because it could not be set up as an external bank on Alliant. I received confirmation from my new bank that the payment was sent to Alliant. Much to my dismay, however, Alliant also tried to process the payment against the DELETED external bank resulting in a returned payment fee of $15. When I called Alliant customer service, I was on hold for 30 minutes with an annoying soundtrack and regular voice prompts to press 2 to stay on hold (obviously they hope that you will miss the prompt or give up. Eventually I got through to a Seth who told me that the cancellation of any future payments is the responsibility of the account holder even if the external payment account used for the payment has been deleted. For that reason he said that the returned payment fee would not be waived. He was not at all sympathetic and said I should have written a letter to disabIe upcoming payments. From a web user perspective, I would expect their system to warn about upcoming payments giving the option to cancel the auto payment. It truly appears as a method to assess fees, especially given Seth's explanation that now a payment was attempted and returned, the external account haas been automatically removed (flashback: I removed it weeks ago on their website. In summary, the customer service experience at Alliant is poor at best

This CU used to be great, but I recently had a very bad experience with them. A fraudulent company failed to deliver and Alliant customer service and grp-disputes have sided with the company rather than do their homework. I have spent hours gathering evidence proving they scammed me. Alliant says they have to convince Visa. This battle has been going on for six months. Yesterday they took the entire amount out of my account with no notice. Not a single warning. It is more than a thousand dollars. I'm taking this up with the Attorney General's Office since the fraudulent company claims to be in California but isn't. Alliant should have had my back.