Alliant Credit UnionReviews of alliantcreditunion.org

I had a savings account with Alliant for a few months because of a bonus and high interest rate. I never had any issues during that time, but I didn't do a lot. Just got off the phone with customer service to close my account today because I have switched to a different bank. The customer service agent I spoke to was extremely helpful and polite. The whole process took 5-10 minutes and was very pleasant.

useless bank with horrible customer service, I regret ever setting up an account with them. Avoid alliant.

Really regret ever creating an account with this bank. They have the worst customer service I have ever seen. I would recommend everyone avoid this bank.

Leave this company while your balance is still accessible and correct, they are circling the drain. Double billed debits getting worse and worse and they refuse to fix it and blame the vendors and then send me overdraft notices. It's like wells fargo stuff but actually due to incompetence vs evil. Then to boot their entire platform was down mobile AND web for a day which is virtual insolvency for an online bank. Things aren't getting better these days, run while you can!

Possibly the worst customer service agents I have EVER experienced. Not only once but the very next day I dealt with an EXTREMLY rude customer service consultant. We just started our RV loan with them, and I was calling to make my first payment with them over the phone. She was talking to me so rudely and like I was stupid. I could not even believe it at first. The tone of her voice was hostile and frustrated. I was being calm and kind as usual and she kept up with her attitude. It takes a lot for me to get up in these situations because I know that everyone has bad days, but this was purely unacceptable. I finally said, I'm done. I am hanging up. You have an awful attitude. I am going to call back and talk to someone else. I was shocked! They talk like that to their customers?!?! If that was my employee, she would be fired! You do not treat your PAYING customers with hostile, condescending disrespect!

Alliant operates in the most inept way possible. Their customer service operation is pathetic & generally inexperienced. This results in calls constantly being transferred & many times dropped. An investment & upgrade in new technology is urgently needed. Alliant makes the simplest transactions incredibly complex and over the top frustrating. These folks are bad news.

I've used Alliant since 1997. Always gave me great service.

Absolutely the worst experience I have had with a financial institution. The HELOC underwriting process was hindered by an uninformed and unqualified individual. Once approved i was informed I would need a checking account as well. I opened the checking account, received checks, transferred the majority of the HELOC into the checking and wrotew a check for that amount. The checked bounced because unknown to me the checks were for the HELOC not the checking account. I was charged for the transfer, the overdraft, and the subsequent wire transfer to cover the bad check. In addition the floating rate rose 3 days after closing. When I called to straighten this out I was on hold for over an hour and i as told there was nothing they could d do.