AlliancevanlineservicesReviews of alliancevanlineservices.com

I had hired Alliance van lines for my move. My friend gave a good recommendation so I hired them but my experience was the opposite. There were two guys who came in and one of them was nice and professional but the other guy was in a very frustrated mood. He banged my fridge door on the kitchen top and was very unprofessional. I immediately called up Bill and requested him to speak to this person to calm him down. After which he behaved normally but the damage was done. I requested Bill for compensation but he didn't give any yet. I had to chase him every week, sent emails and messages. Over the phone, he promised there will be compensation but nothing happened.

I put down for a down payment that i asked to be taken out a week later. They charged me that day. Been trying 2 days to get ahold of the man taking care of me to have my money refunded, and hes always on a call and doesnt call me back then thier office always closes after my call... I'm starting to think they are a scam! Im out 477 bucks

I am very disappointed in their service. I would never use them again. My house caught on fire and they were contracted to pack up our recoverable items and store them until it was time to move back home. Upon returning the items, several items have been damaged and broken and they will not take any liability for their actions. I have sent them numerous emails and pictures, and even the crew that dropped the items off took pictures and noticed damages, but the company will not reimburse us for the items they damaged. Be very careful of using this company to transport your items. They will damage things and not even care.

Everything about this company is a lie including the five star reviews so do yourself a favor and run away from it -- it's a fraud, lie and the more ridiculous customer service lies!

Refusal to refund money charged to my bank institution for services not rendered. This company exhibits characteristics of fraud. I made a reservation with this merchant on December the 16th 2019, the agreement with this broker was scheduled for services on 12/18/19 no later than 12/19/19. I signed a binding agreement with this merchant which involved a third-party vendor who would be the provider of services; A-plus Van Lines. They defaulted on three occasions to meet the deadline for pick-up, as stated in the agreement. I received a call on December the 19th from A-plus which stated their driver would not be on time and will be there on 12/20/19 between the hours of 4 pm-7 pm. I was contacted by the driver on 12/20/19 from (972) 413-0942 and stated that he would not make it until around 8 pm - 8:30 pm. The driver from A-plus never arrived and did not call to give an update of his status. I sent 3 text messages to the driver's phone number and around 1036 pm he called me back and said he would not make it till 2 am on 12/21/19. I told the driver that they have exceeded the date of the expected pick-up and I explicitly stated that this was time sensitive. Since they have defaulted more than three occasions, I would no longer require their services. At this point I felt like I was being scammed and this was fraud. I immediately contact my bank institution to initiate a credit dispute and they terminated access to my debit card and would have to issue a new card. I called A-plus on Monday the 23rd of December and I was told to call Alliance because they would be the ones to return my funds. I spoke with someone named Iesha who stated that they would refund my deposit in the full amount of $709.00 and it would take 7-10 business days. I was told by my bank institution on 12/24/19 that I would need to contact the merchant with my new card number because if A-plus attempts to credit my account it will not be processed since the card they charged is invalid. I called Alliance on 12/27/19 and spoke with Iesha again, this time she had an attitude and was not very helpful in resolving this matter. She was raising her voice and telling me that she is the supervisor and there is nobody else I can speak with. She also stated that they would be refunding my money to the card that is on file, I tried to explain to her the situation and status of that card and she basically said if there is no card to refund this money to then your are out of luck. I requested to speak with someone else she passed over my call to Operations Manager John Edwards. He was no help either, he was sarcastic and told me the same thing. He laughed at this whole situation and when I asked for his corporate number who else is above him he said nobody. I asked if they hire themselves and have no direct supervisors and he said, "if you only knew" and hung up on me.

originally $2,665.78 now $4,144 Very rude when handling disputes, I was hung up on upon a number of occasions by both Alliance Van Lines and the company they contract out to In Sync Movers. SAVE YOURSELF THE TROUBLE AND DO NOT WORK WITH THIS COMPANY! They will take the information you provide them with and then fail to reflect the information accurately in order to present you with a great competitive quote while shopping. They will constantly remind you to watch out for companies who are looking to just book the trip and gain the money when they are indeed that company. I had to file a FTC and BBB complaint against them, I will be contacting the media tomorrow and I have an appointment with my lawyer later this week. DO NOT TRUST A WORD OUT OF THEIR MOUTHS! It sucks that they have my stuff right now, so I cannot even imagine what kind of condition it will be delivered in. Additionally, while placing the order- the sales rep "Patrick Harris" literally stated to maybe make the movers some lemonade or bake them some cookies for them to help me- BUT THAT IS IN THE CONTRACT, how a professional could even suggest this is unheard of. Additionally, there is a breach in the contract, where I the mover was not notified of the change to the cost of shipping and my proxy who was send to oversee the shipping was unaware of what was being requested. I gave no consent to anyone to alter the contract, he believed he was signing for the itemized list. This contract swindled TWO VETERANS, mind you TWO DISABLED VETERANS!!!!!!! I would not do work with this company if you can avoid it at all cost, I would. As far as their contracted moving company InSync movers, my issue was not with them, as the contract was with Alliance VanLines, however, their reaction and customer service to the situation was horrendous!!!!!!! As I called to establish payment for the services they rendered, while inaccurate and failure to notify me of changes, services were indeed rendered and they deserve to be paid- they were extremely rude about the entire situation. Do not let them steal your money and above all, for them to treat disabled veterans in such a way is distasteful. For a full break down of the exact scenario, along with dates and full names- feel free to look at the FTC website and BBB for the official complaint.

DO NOT USE Alliance Van Line (booking agent) and Quality Moving Services (carrier). It took over 2 months (Aug 6 to Oct 16, 2019) to transport my household items from Houston, TX to Dana Point, CA. The delays were due to a Quality Moving Services driver being involved in illegal activity and the owner of Quality Moving Services hold back my belongings. They damaged my $5500 Tempurpedic mattress and offered to only pay $60 for the damages. Don’t believe Alliance’s sales pitch about their 4-5 stars review from the BBB. Also, the Alliance quote should be taken with a grain of salt. Alliance originally quoted $2226 to move 1-bedroom household items. I ended up paying $2891. Alliance will ask you for cash paying during loading and unloading. It’s red flag when a business asks for cash payment and non-refundable deposit. Once the carrier picks up your belongings, Alliance would tell you to contact the carrier directly, and that they would try to stay out of any situations. On Aug 8th, the police confiscated the truck containing my items in Albuquerque, NM, because the truck in use was reported STOLEN. The driver called me on Aug 19th, needing me to call the actual owner of the stolen truck to release my belongings. After I called the truck owner about the release process, I called Alliance. Alliance refused to listen and redirected me to the carrier. It took me two days of begging and pleading with Alliance via many phone calls & emails to investigate the stolen truck situation bc the carrier wouldn’t answer my calls. I wouldn’t be in this situation if Alliance properly screened their carriers. The main problem lies with the carrier, Quality Moving Services. In my opinion, the owner, Ran is unprofessional and untrustworthy. When I followed up about my delivery date the week of Aug 12th, Ran said the truck was en-route to CA. However, in reality, the truck had been impounded in NM since Aug 8th. Even though my belongings were released on Sep 26, Ran didn’t pick them up until Oct 1st. Alliance promised the carrier would be delivered straight to CA once they were recovered. But for some reason, Ran took my belongings back to TX instead- delaying delivery until Oct 16th. Ran would give us false delivery date and string us along each time I asked for an update. Furthermore, my $5500 Tempurpedic mattress was damaged upon delivery. The inside material was cracked and rolled up into a 2 feet bulge. I believe the damage was due to improper transportation & storage in Albuquerque. My belongings were stuck in the stolen truck and sat in the parking lot for over a month. When I contacted Ran about my mattress on delivery date, he said it was already damaged when he picked it up. I told him I have proof it was not damaged during loading. Then, he said it’s fixable. It just got belly and that everything was normal. Per Tempurpedic, the mattress would shift if it wasn’t not transported flat. On another note, watch out for the packaging fee for electronics. Ran charged additional $425 for packaging that took less than 30 minutes. I clearly told Alliance when they provided me the quote that I have a Tempu-Ergo bed base and massage chair. Alliance never once said there will be additional cost for packaging the electronic area & must be packaged by the carrier. During loading, Ran told me Tempu-Ergo bed base and massage chair electronic may be DAMAGED if we don’t allow him or his crew to package. I didn’t have a choice but to pay b/c the deposit was non-refundable and we were scheduled to clear our old house in two days. My husband and I went through many frustrating phone calls & emails with Alliance & Quality Moving for over 2 months. In the end, Alliance offered a $1100 discount. However, that did not outweigh the sheer amount of stress, frustration, and anxiety that my family and I went through. My husband and I now have backaches from sleeping on an air mattress for over 2 months.

Rosy promises at the signing. Once you signed the contract, the service goes to the toilet. After notify their brooked truck delivered service for one week, I still can not get a estimated delivered date. We are staying at empty house! they don't have any vans/trucks. they made sounds like they have tons of trucks!!!