AlliancevanlineservicesReviews of alliancevanlineservices.com

They weren't expecting me to empty unit so quick. It took 45 min to pry door open. I called to file a complaint with John, the office manager. As I finished explaining my losses, he said "I'm gonna lawyer up". I was shocked, since I was the one complaining. I never received an apology or compensation. In addition, I have to pay $800 for a new storage unit door that they jammed up. Company denies any responsibility . What really shocks me is the owner, Shimone, was part of the moving crew. He allowed for my belongings to be tossed around. For all I know he did the tossing.

They chipped my 2 thousand dollar dinning table and delivered 2 broken chairs, a chipped end table plus 1chair is missing. My furniture was brand new. The bed frame is missing. I couldn’t sleep since I cried the whole night I still can’t believe that this is happening. Also the staff is rude there is a lady Kelsey that hangs the phone on you if say something that she like. Worst customer service. Stay away specially if you need time to have your furniture delivered and they keep it in storage.

They quoted to me 1,000 pounds, I measured each volume and wrote the weight in each box and the total weight was 943 pounds that I have in an on-line excel list. One day after they picked up my volumes they sent an e-mail informing that the total was 1,443 pounds (My volumes gained 500 extra pounds overnight). They mentioned that they could scale the truck in front of me but that in Montreal, there is no certificated place to scale a truck. Which is a big BS. Summary, they are pushing to charge extra CAD 500 without a prove and are not willing to prove what they are charging. The solution would be simple, I could rent an industrial scale and confirm the weight of each volume that I wrote in each volume before. They don't want to do it. I don't recommend the company. I have have huge headaches because they want to charge 50% above the reality.

This company seems to have an issue with their Cobourg location. 2 years ago I tried to book them to move my parents and got one very rude man on the phone after leaving multiple messages. 2 years later I've left 2 more messages and still no interest. I guess the 4k is money better spent elsewhere. Glad to see other locations are more engaged in assisting customers.

I spoke with an individual named Vince who was extremely accommodating while he was trying to get my business but when I ran into some problems(i.e. the price that he quoted me was less then what I was required to pay) and I tried to call to speak to him about it, he NEVER returned my call. I guess he was like we have your money now so there is no need for me to speak to you. I would be extremely disappointed if I owned this company and knew that this was the type of customer service that was being exhibited by my employees. Prior to me realizing what a fraud this company was, I referred them to a friend of mine who they also tried to scam. Even if you list out everything that you plan on moving, be prepared for the movers to tell you that you have exceeded the amount of space that the company reserved for you. I gave Vince a list of everything that needed to be moved short of an extra mattress and he quoted me a price. I don't live in the city where I was moving things from so I had to fly into town. The movers get there and quote me a price over what I was told because they said I had gone over the amount of space that the company told them I needed for my move. I STILL HAD 16 BOXES THAT NEEDED TO BE MOVED. AS A RESULT, I HAVE TO GO BACK AND TRY TO GET THESE BOXES MOVED. I WISH I WOULD HAVE READ THE REVIEWS BEFORE I USED THEM. USE THIS COMPANY AT YOUR OWN RISK!!

Do not ever ever ever use them. The subcontracted with another mover not telling us who demanded we show up immediately with cash only to the spot where our stuff was going to be delivered or else they wouldn’t deliver it and threatened my wife and I and stated our contract was first national was not their contract and they were very late with delivery besides and were very expensive. I am reporting this company to the better business bureau, no one should ever use this company

The moving truck showed up 3 hours after the arrival window. Dispatch could not locate the truck. When the crew arrived, one smelled of beer, one was ready to work, and the other had apparently left work after lunch. After I helped the one willing worker load the truck, the crew took 40 minutes longer than me to reach the delivery destination. When we requested a discount after all this, the staff on the phone was extremely rude and after much more back and forth than the discount was worth, gave us 5% off. Disappointing as we had good experiences in the past.

They gave the quote over the phone (which should have been my first clue) and surprisingly tried to raise it by over 100% after my belongings were packed. Some of my belongings arrived damaged, which is normal during a move in my mind, but the painful process to get some of if reimbursed is certainly not. They also charged my credit card without authorization. The positive reviews in here seem to be from friends of the owner and employees.