AlliancevanlineservicesReviews of alliancevanlineservices.com

This company is very bad in communicating with their clients. They provide you with an inaccurate quote and add many hidden charges. I did not have much experience with moving companies before and Alliance Van Lines took advantage of my situation and charged me double the amount that they initially negotiated with me. The workers and the staff are very unprofessional and do not respect the clients and all they want is to make as much money as they can from clients who need affordable service.

This was my first time reaching out to a moving company to handle the pick-up and delivery of my items, due to the fact I was moving a considerable distance. I was moving from NYC to Miami, FL. The agents assisting me with the initial moving process were nice enough. However, I would like to state, either through my own naiveté or perhaps not fully understanding the process, I was never fully understanding the full scope of the logistics of how this process all works. Firstly, when utilizing a service such as that of Alliance Van Lines, the first thing they will inform you of is that once you begin working with them you will start to receive an ENDLESS amount of calls from other 3rd party vendors who will attempt to confuse you by stating "There's been a cancelation for your moving date in your area", or something of the like, and attempt to steal your business over to them using these sleazy sales tactics. They are relentless and will text/call you at any time and will not stop calling you unless you block them. Secondly, you must understand Alliance Van Lines is a 3rd party vendor themselves and are not the actual moving truck company that will be in charge of moving your items. The best way I can describe what Alliance Van Lines does is search through their database of moving trucks and what their destination dates and cabin availability is to ultimately match you with a truck that would be heading towards your intended destination, while charging you a service fee of course. Mind you, the "deposit fee" that Alliance Van Lines charges you, is in actuality their service fee. This service fee is based off an ESTIMATE (keep this in mind, it will be important later) of the inventory list you provide them with. They will use clever sales tactics in informing you they are providing you with certain "discounts" to lower you cost, which ultimately will not determine the actual amount you will have to pay to the actual moving truck company. These "discounts" can only affect your "deposit fee" (i.e. Alliance Van Line 3rd Party service fee). For example, after I made several calls to Alliance Van Lines agents, working very hard to have a complete and accurate inventory of the items I intended to move, they provided me with a total overall estimate of $2,373.49. I paid an initial "deposit" of $939 to Alliance Van Lines (again that has nothing to do with the amount the trucking company will actually charge) - and they stated from the amount of changes to the inventory, it would be an additional $200 to add to the "deposit", and FURTHER, that I would owe 2 separate payments (one at pick-up, and one at delivery) of $617.25. Not only was this not the case. The moving company informed me that whatever I paid Alliance has nothing to do with them. (The moving truck company was A-Plus Van Lines btw). The actual amount they charged me was $830.38 (for the pick-up) and they even told me the second payment might end up being more. I would let you know but I still have yet to receive my items!!! The best part: I had been coordinating with Alliance Van Lines for a month! And they informed me the moving truck was coming Sept 2, 2020. However, that same week leading up to the pick-up date, I was informed it was actually Sep 2nd OR Sep 3rd that the moving truck would be arriving. ALSO - important information I was not given: THE MOVING TRUCK HAD ME SIGN A CONTRACT THAT MY ITEMS COULD ARRIVE ANYTIME BETWEEN 3 - 21 BUSINESS DAYS!!! Information I wish I had earlier. I thought my items would have arrived with me much sooner. But it is now Sep. 12 and i continually call the moving company and MY ITEMS HAVE NOT EVEN BEEN LOADED TO THE TRUCK YET! At this point, I would not recommend to anyone to use their services. Had I known all this information, I would've just rented a UHAUL truck or the equivalent and driven it down myself.

Tried to get a refund twice, but no response after agreeing to. Funny how quick they were to run the card but can’t honor their refund policy. If you want to deal with hustlers then choose them.

Very deceiving company.I hired them to move our belonging from Illinois to Florida.We were giving a Binding Contract from Alliance.We were moved by a company by the name of Insync Movers which we were never told another company would be moving us.We were charged an additional $1053.23.And numerous items were damaged and some items missing.Be careful when talking to them.Make sure you understand Alliance Van Lines is not who will be moving you !! I would not recommend this company!!!!!

I chose Alliance Van Lines because of its outstanding reviews and claims to great customer service. However, Alliance Van Lines is deceiving. They contracted my move out to a company called All Over the State Moving and Storage. This company has deplorable reviews and have been reported to the Better Business Bureau countless times. I feel as though if Alliance Van Lines truly cared about their customers, they would do a better job of vetting the companies they decide to do business with. I was overcharged and dealt with extremely unprofessional movers. I had multiple items destroyed and damaged. I will not be choosing to do business with Alliance Van Lines for any future move and I would tell anyone to think hard about wether you will do business with this company now knowing that they contract out their services.

Their representative was very rude. They were charging more than another company. He kept claiming that they are a 5-star company and that is why rates are more but when I quickly looked up 1 saw majority bad reviews. I wanted to think more about it. He gave me the option to hold the truck at the quoted rate for 24 hours or get an instant booking. I chose to hold for 24 hours, but he keeps pushing me to give credit information, although I keep telling me that I need time to make a decision. In the end, he hung up, calling me not a serious customer. Why are they even giving the option to hold the truck if they are not going to do that?

Do not use this company if you want your items arrive on time and in a good condition. And the attitude of the representative and the driver suck! ADI is the worst representative I've ever had! The awful attitude, the unreasonable overcharge when my items are on their hands and the renege on his own words make him the worst person I ever dealt with. I highly recommend to record every phone call made to ADI to protect your own rights! And the driver is ridiculous! He did every move slothfully even though my apartment's loading dock is closing in 5 minutes! And the company forced me to pay a $200 "shuttle transfer fee", but when they arrive, I clearly see how large the truck is. Where is the $200 "shuttle transfer fee" paid to! Just don't use this company, they will come up with a random number to charge you and use the arrogant attitude to suck your move!

Save yourself a lot of stress, money and inconvenience by choosing another more professional and affordable moving company. I certainly wish I had. In short, I had a horrible experience with a very straight forward long distance move from Philly to Miami. They quoted a reasonable fee upfront based on estimated weight and then jacked up the price 25% after they had our stuff claiming the shipment was 1500 pounds heavier than quoted. After waiting a month for our shipment, only 50% of the items were delivered. The balance of our shipment took another 2 months to be delivered. The delivery crews were unprofessional, careless and negligent in handling our items. Nearly everything was scratched, dinged and dented and boxes arrived ripped up and broken due to Alliance Van Line 's brutish handling. On top of all of this, when we claimed for legitimate damages, they would not pay our reasonable claims even though we purchased full replacement insurance coverage through them. Requests to speak with the owners of the company to resolve our issues have been ignored.