AlliancevanlineservicesReviews of alliancevanlineservices.com

Horrible. The "binding" estimate is not binding. I was charged an extra $1,700 by the actual moving company. 2 antique wing backed chairs were completely broken and a grandfather clock was damaged needing repair. The cost of repair and replacement is around $2,000. The moving insurance only pays .60 cents per pound.

Horrible!! If you want to be more stressed than you have ever been in your life use this company. I am all alone out across the country from my family and friends, and alliance was supposed to pick up my stuff and never came. They give you a 2 day window and are supposed to call the day before to tell you what time. It’s the second day and no call and I’ve called them myself 4 times today. They kept saying we have no idea what the status is but we will call… now they say that the movers won’t be coming and they have no idea when they will be, could be days from now. I have missed my flight and am stuck. Do NOT use this company if you are on a time crunch and need them to be there the day they say they will be

This company is a nightmare. They provided me a fake BBB posting to reassure me that they are a strong A rated company (If they provide you an A rated BBB, know this is their real BBB (Google "Alliance Van Lines BBB" for the real BBB, TrustPilot doesn't allow links) and report the fake one, that needs to be shut down. Besides what has been previously posted about them only being a broker, they are a terrible Broker. We were told that as we had scheduled the move months ahead of time we were on a route and we should not worry, despite telling them we work from home and our computers, desks and everything we needed to go back to work was packed, they said it wouldn't be a problem, luckily we decided to pack the computers in our car cuz its been over a month since our first available delivery date and they still don't even know when the truck will be loaded. We spoke to the owner, he straight up insulted my Fiancé and threatened to withhold our order if we didn't hang up. Needless to say we are past the last allotted delivery date and they don't care. I suspect the reason there are no responses to any of their negative reviews is their all true and (Again I suspect) their positive reviews are fake, as they're all roughly the same length from accounts with only one review. Never work with this company.

In short, beware! Our items were picked up 5/13/2021. We were told numerous times that they would be delivered, worst case scenario,14 business days from our FADD, which was 5/20/2021. It is now 6/22/2021 and we still do not have our items. When we called to discuss the misinformation we were provided at the time of signing the contract with them, we were yelled at, and at one point, I was called a hysterical woman. We have a recording of this call that has been submitted to the FMSCA, BBB, etc. This is not a company you want to enter into business with. 1) Alliance Van Lines is a broker. They will not mention this verbally. 2) They are in violation of FMSCA rules as they do not list ANY of the actually moving companies they will sell your contract to, if nothing else, not to mention deceptive sales techniques including the below example. 3) Lisa M. and other sales reps at the company will provide you a fake BBB page. Their correct BBB page is the one listed in Fort Lauderdale, FL with all of their license info, etc. on it, not the one with an Atlanta address they will send you to. Check the license info, etc. on their website and/or your estimate paperwork and you will be able to confirm. They have a C rating while only being in business for two years. This, quite frankly, is a higher grade then they deserve based on our experience. 4) John Edwards, the supposed owner of this highly questionable "company" will threaten to withhold your items, attempt to intimidate you into not filing claims or ask about their deceptive sales techniques, etc. Highly recommend that if you do ever speak to these people, record all conversations. Things we have learned from this extremely negative experience with Alliance Van Lines: 1) Do not, under any circumstances, work with any interstate broker or moving company that only accepts cash payments. 2) If you have already paid a down payment, etc. via credit or debit card and have evidence such as the above, where they provided the incorrect BBB page, didn't disclose they were a broker and/or did not provide any information regarding who they would sell your contract to, dispute the charge (your credit card company or bank is usually extremely helpful in this regard). 3) Do not accept any links, etc. they provide you with reviews, BBB ratings, etc. as fact. Definitely look up on your own as well. 4) Do not believe that how Alliance Van Lines operates is the industry norm, which they will try to claim. It is not and there are real brokers and moving companies out there that do care about their customers. However, they do cost more. This is an investment that is completely worth it. Good luck!

Never again; learnt my lesson. The scam they run is the following: they will pick up your furniture in timely fashion because once they do, they essentially hold you hostage. It's been almost 30 days since they picked up my furniture and still waiting for delivery. First I was told delivery would take place between Tuesday June 8th to Thursday June 10th. On Thursday, I got a call saying will take place on Friday June 11th. On Friday they call and tell me delivery is guaranteed to occur on Sunday June 13th between 11AM-4PM. I had a wedding to attend on Sunday but I just wanted to get this over and done with, so I ate the cost of the airfare (couldn't get a refund) and missed my friend's wedding. It is now 7:45PM on Sunday and STILL no delivery. I'm just too exhausted to even be angry at this point. Moving is always an awful experience but these people love making it worse. These people seriously do not care: they already have your deposit, the pick-up fee, and they are happy to forgo the last payment since they are holding tens of thousands of dollars of your property. It is Sunday right now. I've been waiting for these people since 11AM. They called at 3PM saying they'll be heading to my place next. It is now 7:45PM and nothing. I missed the wedding, lost my airfare, have done nothing but waiting around, and they can't even dignify themselves to let me know what's up. And entire Sunday just wasted, couldn't even go to the grocery store just waiting for them. I cannot even begin to think what an awful pain it'll be when they actually deliver and not everything is there.

Absolutely terrible experience. This company waited three days before my move to finalize my inventory. This added $1,000 to my original bill which I signed for weeks prior. Because they do not refund security deposits, I had no choice but to move forward and pay whatever extra fees were added. Even after confirming my final inventory, they did not estimate the proper amount of space, adding hundreds of extra fees after my items were loaded on to the truck. The truck did not arrive in the time 3 hour time slot that I reserved. Because the truck was so late I was unable to move on the original move date. Please save yourself the time, money and stress by choosing a different moving company! They do not care about their clients at all.

Alliance Van Lines does not own any fleet themselves. Instead, they just book for you with another booker. That would be fine, if they took care to book you at trusted professionals. They do not; I was booked with probably the cheapest guys they could find so they maximized their profit. I was stuck with movers walking in without masks in the middle of a pandemic, and then were unable to actually ship my stuff for over a month. The movers just sat on it, and when I called Van Alliance about this, all of a sudden "they were only the booky". Their contract stated they you get a refund if the delay is more than 3 weeks, but they never gave that to me.

Be warned- These people are crooks. We were moving a 4 bedroom house 800 ish miles away. Their employee gives us a good quote about $300 cheaper than others so we go with them. As we go through the house listing items he tells me only get the big stuff. So that what I do we go through All 4 bedrooms, dining room, kitchen and garage. He tells me not to worry as the amount being specific as the movers will catalogue everything and the actual total will vary based on the weight after picked up. After that they call up to verify and the lady on the phone goes into some more detail so we add a few things and take away a few things and the bill went up $500. Not overly concerned because we did add more than we took away. Both the initial Alliance person and the second person confirmed the pickup of the 16th or the 17th which the movers did meet. Both the Alliance people said the delivery is usually 1-5 days after pickup. I explained we were closing on the new house 3 days after the pickup and was told no problem. Movers show up and are concerned because there is some smaller things that are not on their list and some items that are on the list that aren’t there (we decided to donate them). They total up boxes and items and make a few phone calls and now the bill goes up another $1150. Pissed, but since I have no choice (I have to be out of the house that night) I agree. So we get up to the new house and the 5 day window comes and goes with no contact at all. After 4 attempts at calling the movers they return a call and say it won’t be delivered for 6 more days and there is nothing they can do about it. So I call Alliance since they told me the 5 day drop off window. Where I am promptly told that the contact states the carrier has 10 days to drop it off from the 1st available date. So while 2 different people with Alliance tell me 5 days from the 16th drop off date apparently the fine print says they can take until the 30th. When I mention the amount increase i am told that after that phone call the items are locked so if I remove items I am still paying for them even though I’m not bringing them. This of course contradicts again what I was told by the first and 2nd Alliance people. My inventory of the house may not have been 100 % accurate and I told them that on the phone. I was assured it would be okay and taken care of, I was assured several times that the delivery would be roughly 1-5 days from pickup... Neither were true. Now we are paying about 1500 more than most the other quotes and on top of that we are living on an air mattress for 6 extra days, eating out 3 meals a day for 6 meals and I have to go buy work clothes because my clothes won’t be here until after i start my new job. So far every employee I have dealt with at Alliance Van Lines are untrustworthy liars. I would not trust them again to move a paper plate.