Kate E.
The worst moving experience of my life. Beware
If I could give negative infinity stars I would. These robbers took my money and then bait and switched - they were not the company that performed my move, another company - another 3rd rate scam - in Las Vegas "Streamline" Movers - nothing streamlined about them - horrible - rude, and called me - the customer a liar. Tried to extort money from me for more money - charging me over 1600 for 10 boxes ???? I would never have contracted for them to move from UT to CO with just 10 medium boxes- I was very clear: 1 bedroom, including a mountain bike, clothes and camping gear apartment. My things were trashed- smashed and clearly moved and actually ripped open to see what was inside the boxes, it looked like someone threw my stuff around in a warehouse prior to throwing in their rented truck. I was very clear on my pickup date and the items (no large furniture- no mattresses, couches or anything large) - when they arrived a day early the mover accused me of being a "Liar" and threatened to leave - I said go then - if you think only 10 boxes ....then he got on the phone with these clowns "Alliance Van Lines" and all of the sudden different tune 60 items total - that was correct but continued to call me a liar and then expect me to give a "tip" - oh sure extort more money from me for calling me a liar- I was super honest and upfront with my items. What a complete scam. Then the delivery date - they said with in a day or two when I booked - but then when I called this company alliance - they said 1o business days and then to call "dispatch" which was the other company - "Streamline". They never picked up - I tried all menus multiple times and no one answered my calls - they even screened my calls from the main number - Alliance Van lines has zero customer service, they take your money and then hire a third party company - you are not hiring them - you are hiring a third rate company that treated my stuff like it was trash and garbage- everything was beat up- broken - and boxes completed pierced - and ripped- luckily I packed my own items well and nothing was smashed- broken inside. Upon arrival - albeit not a business day but on a Sunday - they stacked my items with heavier items on top, I just wanted them gone and spent hours reorganizing my things. I even had wire racks from Costco, the wheels all bent and the rack tops were broken so I could not assemble them again. Never use this company if you have super valuable items and have any chance of getting the company to take care of them—they treated my items like trash and had zero respect for me as a paying customer. Oh and before they take and give your items (that you have paid and worked hard for) they want CASH only - upon pick up and delivery. So basically no matter what condition the items arrive in - you won't know until you receive them and inspect, by then they are already gone - ripping off another customer. they used stickers that were on my items- so as they were unloading - I said can we go through the inventory and the delivery guy just laughed- hahaha no idea - and just kept throwing my stuff in storage with no rhyme or reason. This is also not typical - don't you want to go through inventory and make sure all your items are accounted for - it is just an exercise in futility for this company. Terrible experience- never hire if you value your items and your sanity. Move on and hire a real company or just move it yourself - forget these robbers and save your money - the worst moving experience of my life. I moved many states- countries and never had my items treated so badly and with such bad communication. DO NOT USE this company at all costs if you want your items and valuables white gloved or even a semblance of care- they are bottom basement company.