Janet W.
One Star — Misleading Subscription and Billing Practices
I am giving this company one star, and if zero stars were an option, that would more accurately reflect my experience. I ordered the initial sample understanding that it would take some time to process because the company was creating a “custom” blend based on my allergies. I was willing to wait because I assumed the entire purpose of receiving a sample was to try the product first and determine whether it was appropriate and effective for me before committing to a full order. Unfortunately, less than a week after signing up for the sample, I was charged for a full order. At that point, I had not even opened or tried the sample, so I had absolutely no way of knowing whether the product would work for me. When I contacted customer service with my concerns, I felt they were completely dismissed. I was simply told that I had agreed to recurring charges and that my account had now been canceled, so I would not receive any future shipments. That did nothing to address the fact that I had already been charged for a full order before I had a reasonable opportunity to evaluate the sample. What makes this even more frustrating is that there appears to be no phone number to speak with customer service directly; communication is handled through email. I also received no outreach before the full order was processed and shipped, despite the very short amount of time between requesting the sample and being charged. As someone who works in healthcare, I find this especially concerning. If a company is offering a customized product based on an individual’s allergies and presenting itself as medically informed or physician-led, I would expect its business practices to prioritize giving customers a reasonable opportunity to determine whether the product is suitable for them before automatically charging them for additional product. My issue is not simply that this is a subscription. My issue is how quickly the recurring charge occurred, before I had even had the opportunity to try the sample that supposedly came first. In my opinion, that makes the sample feel less like an opportunity to evaluate the product and more like a mechanism for enrolling customers into an automatic shipment. I canceled my account because I am extremely uncomfortable with these billing practices and disappointed with the way customer service handled my concerns. Consumers should read the subscription and recurring billing terms very carefully before providing payment information. Based on my experience, I cannot recommend this company.
Response from AllermiAug 28, 2026
Hi Janet, We’re sorry to hear about your experience and understand your frustration. We also appreciate you taking the time to share your concerns. To clarify, the sample order enrolls customers in a monthly subscription, which is agreed to during checkout. Five days after the sample bottle is delivered, the full-size bottle is automatically processed and shipped. Customers are free to pause, postpone, or cancel their subscription at any time before the next order is processed. We understand that the timing may not have been what you expected, and we’re sorry you felt your concerns were dismissed. We’ll be sure to share your feedback with our team as we continue working to make our subscription terms and customer experience as clear as possible.