I tried this product as a last result the otc allergy spray seemed useless so itried allermi symptoms worsened my eyes itched severely after using this product mouth dry nit fun a tried this because i was using sinex and the rebound was not near as bad as using allermi trying to cancel for two weeks till finally finding the out clause before they bill me for another dose.
MM
Melissa M.
Not a Honest business
I am filing this complaint because I believe Allermi’s ordering process and refund policy resulted in a purchase that I did not knowingly authorize.
I initially ordered a sample/trial product because I wanted to try Allermi before committing to a full-size product. I did not knowingly authorize or intentionally place an order for a full-size prescription/product. I also did not receive an email clearly confirming that a full-size order had been placed or that I would be charged for it.
I was surprised when I received the full-size product and immediately attempted to contact Allermi to explain the situation and request a return and refund. The product was not something I knowingly intended to purchase at that price.
What has been especially frustrating is that, rather than reviewing the circumstances of my individual situation, Allermi has relied on its policies to refuse a refund. I understand that companies have policies, but I believe policies should not be used to justify a transaction that a customer did not clearly understand they were authorizing.
I feel that the ordering process was not sufficiently clear and that I was put in a position where I was charged for a product I did not knowingly agree to purchase. As a consumer, I should have been given clear notice and confirmation before being charged for a full-size product.
I am requesting that Allermi review my case individually, provide a full refund for the unauthorized/unintended full-size order, and provide a clear explanation of how the full-size order was authorized and why I was not given a clear confirmation before it was processed.
I am not asking for anything unreasonable. I simply want the company to take responsibility for what I believe was an unclear and misleading purchasing experience and resolve this matter fairly.
Response from AllermiOct 13, 2026
Hi Melissa,
We’re sorry to hear about your frustration and understand your concerns regarding the sample and subsequent full-size order. The full-size order was associated with the auto-refill option selected during checkout. Unfortunately, we’re unable to issue refunds for orders that have already been processed. We appreciate your feedback and take your concerns seriously as we continue working to improve the patient experience. You’re welcome to email us at [email protected] for further assistance. We’re happy to help!
WA
William A.
Poor product. Product barely works to relieve allergies for short periods like…
Product works for short periods like affrin then you have to keep taking it over and over. Makes your nose bleed and throat hurt. All ingredients are the same things you can buy otc and spend way less than what they charge. If you’re on the fence about trying their free offer don’t. They are a fraudulent company and you think you’re getting a free trial then a few days later they bill your card again for full price of their lousy product and then tell you that there is no refunds because they have a fake pharmacist custom blend your formula. Which is total fraud btw.
Response from AllermiSep 17, 2026
Hi William,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced nosebleeds and throat discomfort while using Allermi. We understand how frustrating that must have been, and we take concerns about our product and pricing seriously.
We also understand your frustration regarding the free sample offer and subsequent charge. Our sample promotion includes an automatic transition to a full-size order after the sample period, and the details of the offer are provided during checkout. We’re sorry if this was not clear to you.
Please reach out to [email protected] for further assistance.
We appreciate you sharing your concerns and will pass your feedback along to our team for review.
KA
Kathleen A.
This nose spray is giving me terrible…
This nose spray is giving me terrible headaches. I tried to cancel but I can't get access to the specific area to do so on their site. I've contacted customer service numerous times and they refuse to cancel unless I can get to manage my accounts which I can not get to...very fraudulent, as they keep sending more 50 dollar bottles of the same spray....I am going to report them to better business bureau. I now have to cancel my card to get rid of them..disgusting!!!!
Response from AllermiAug 28, 2026
Hi Kathleen,
We’re very sorry to hear about your experience and especially that you experienced headaches while using Allermi. We understand how frustrating this must have been.
Allermi is a custom treatment, and our care team can help review your formula and make adjustments based on your symptoms and side effects. We’re also sorry you had difficulty accessing your account and managing your subscription. This is certainly not the experience we want for our patients.
We’d appreciate the opportunity to look into this further and help resolve the issue. Please reach out to our team at [email protected] so we can review your account and assist you directly. Thank you!
JW
Janet W.
One Star — Misleading Subscription and Billing Practices
I am giving this company one star, and if zero stars were an option, that would more accurately reflect my experience.
I ordered the initial sample understanding that it would take some time to process because the company was creating a “custom” blend based on my allergies. I was willing to wait because I assumed the entire purpose of receiving a sample was to try the product first and determine whether it was appropriate and effective for me before committing to a full order.
Unfortunately, less than a week after signing up for the sample, I was charged for a full order. At that point, I had not even opened or tried the sample, so I had absolutely no way of knowing whether the product would work for me.
When I contacted customer service with my concerns, I felt they were completely dismissed. I was simply told that I had agreed to recurring charges and that my account had now been canceled, so I would not receive any future shipments. That did nothing to address the fact that I had already been charged for a full order before I had a reasonable opportunity to evaluate the sample.
What makes this even more frustrating is that there appears to be no phone number to speak with customer service directly; communication is handled through email. I also received no outreach before the full order was processed and shipped, despite the very short amount of time between requesting the sample and being charged.
As someone who works in healthcare, I find this especially concerning. If a company is offering a customized product based on an individual’s allergies and presenting itself as medically informed or physician-led, I would expect its business practices to prioritize giving customers a reasonable opportunity to determine whether the product is suitable for them before automatically charging them for additional product.
My issue is not simply that this is a subscription. My issue is how quickly the recurring charge occurred, before I had even had the opportunity to try the sample that supposedly came first. In my opinion, that makes the sample feel less like an opportunity to evaluate the product and more like a mechanism for enrolling customers into an automatic shipment.
I canceled my account because I am extremely uncomfortable with these billing practices and disappointed with the way customer service handled my concerns. Consumers should read the subscription and recurring billing terms very carefully before providing payment information.
Based on my experience, I cannot recommend this company.
Response from AllermiAug 28, 2026
Hi Janet,
We’re sorry to hear about your experience and understand your frustration. We also appreciate you taking the time to share your concerns.
To clarify, the sample order enrolls customers in a monthly subscription, which is agreed to during checkout. Five days after the sample bottle is delivered, the full-size bottle is automatically processed and shipped. Customers are free to pause, postpone, or cancel their subscription at any time before the next order is processed.
We understand that the timing may not have been what you expected, and we’re sorry you felt your concerns were dismissed. We’ll be sure to share your feedback with our team as we continue working to make our subscription terms and customer experience as clear as possible.
TC
Trevor C.
Please beware of this company
Please beware of this company. Totally a scam. Make sure you read the fine print if you get a sample. The sample made my symptoms worse. They shipped me an order afterwards. Now I'm stuck with a useless bottle and it cost me $50. Customer service blew me off.
Response from AllermiAug 28, 2026
Hi Trevor,
We’re so sorry to hear that Allermi was not as beneficial for you as we would hope, and we understand how frustrating it is when a product doesn’t meet your expectations.
We did want to clarify that Allermi is custom, meaning our care team can make recommendations or adjust your formula to better address your needs. If you experienced worsening symptoms or side effects, we’d be happy to learn more and see how we can help.
We also want to clarify that at checkout, customers agree to a monthly subscription when placing their sample order. You are always free to pause, postpone, or cancel your subscription at any time before your next order is processed.
We’re sorry you felt your concerns were not properly addressed and would appreciate the opportunity to make this experience better. Please email us at [email protected].
TH
Thomas H.
They tell you that you get a free…
They tell you that you get a free sample. But you find out the following month they charge you $28 for the free sample on your credit card. They are crooks.
Response from AllermiAug 28, 2026
Hi Thomas,
We’re sorry to hear about your experience. To clarify, when checking out for the sample, the subscription terms are presented and you agree to enroll in a recurring monthly subscription. You are always free to pause, postpone, or cancel your subscription at any time before your next order is processed.
JE
Jeff
I’ve used this for a week, zero help!…
I’ve used this for a week & I’m more clogged up than I’ve ever been. It also drips in the back of your throat and it takes hours to get the taste out of your mouth. After use I’m clear for about an hour and then I’m completely plugged up. Don’t think it’s working
Response from AllermiAug 11, 2026
Hi Jeff,
We’re sorry to hear you’re experiencing this! It sounds like you may not be using the spray in the proper position, which can cause it to drip into the throat and affect your experience. You may also benefit from a formula change. Please email us at [email protected]