Allegiance Van LinesReviews of allegiancevanlines.com

They seemed great at first on the phone and my initial review of their reviews pointed to them being a reputable “award winning” mover. I was directed to them via an online consolidator. I was about to sign the agreement when I waffled on the size of the space on the truck….I called my dedicated customer service guy and when I told him i needed to review my inventory and rethink the size of the truck, which would mean delaying the move 2 weeks….before i could even get the latter part out he yells into the phone “what a waste of time” and hangs up. We continue our conversation via text and once he reads my text that i was looking to just delay two weeks, he briefly becomes apologetic, but then proceeds to tell me that he cant help me in two weeks, and he only has time for “serious clients”. That’s the real irony, he was directed to me and solicited my business through an online quote consolidation process…then has the nerve to infer that I’m not serious…. What I am serious about is that they will not get my business, thank goodness, because after reading some of the reviews on google it sounds like they’re pretty bad…fortunately the jerk on the other end of the line prevented me from ever having to deal with them in earnest… UPDATE: 8/26 Apparently, this company that I reviewed appeal to trust pilot to pull this review. After one day, trust pilot deemed it acceptable and reposted it. Since I posted the original review in June, it appears that many more people have had similar experiences. They can try to silence me but I think they’re genuine reviews speak for themselves.

It has been 36 days since they picked up our furniture. They have yet to deliver or give a date for delivery. They keep telling us beginning of the week, end of the week, etc. No one contacts us we have to contact them. Still have no idea if/when we will receive our furniture.

I PAID THEM, A FEW HOURS LATER I HAD AN EMERGENCY AND ASKED FOR A REFUND. THEY REFUSED. DISGUSTING. THEY WILL TAKE YOUR MONEY AND RUN.

Complete SCAMMERS!!! They gave me an estimate for 2595.00 to move my belongings from IL to MD, which I paid the 1250 deposit and when they arrived (late 48 hours) I paid the 838.00 origin charge and signed the contract. The dispatcher called me several times wanting another 3850.00 to move my belongings. I told them several times to unload the trailer they refused and sat in my driveway not letting anyone in or out. I agreed to pay the 3850.00 after 2 hours of arguing and failed attempts through PayPal as all the accounts have been marked as scammers. and told them I would not be paying anymore since this was way over the 110% of the estimate. When I asked for the paperwork to reflect the amount I had paid.. On Monday 3/10 I received the paperwork demanding another 2450.00. They went in and edited the original contract I signed and is visible through PDF of when it was altered. They added another origin and destination charge. They were only picking up at 1 location and delivering to 1 destination for 1750.00. So Now they are still holding all my belongings hostage until I pay the extra. Stay Clear of this company. They have over 78 complaints this year alone with the BBB and over 500 with the FMCSA. Not worth the aggravation or headache.

DON'T use this company. The company promised a delivery date +/- 2 days, finally arrived 13 days late. I received a text the evening before that the load would show up the next day ! This was an out of state move so I needed to get flights for the next day ... thats this good part of our experience! When they loaded the truck, the movers did not properly close the front doors and the wind blew the doors open , with no one in the house! Doors were open from 9pm to 5pm the next day before a neighbor noticed this ! We had to pay 100's of dollars to have the home inspected for varmits (it in Floriday). Then when the load arrived our beautiful sectional sofa was destroyed. It looked like every piece was dragged a muddy parking lot and is not repairable. This sofa cost well over $8k. Finally after 2.5 months they came back with a settlement for $66, what a joke. Many other companies out there do not use these guys.

This is a great company to hire good service and work ethics are the best keep up the great work.

Allegiance quoted me an amount that ended up being far lower than what I had to pay, even though nothing in my inventory estimate changed. Their subcontractor Meta Van Lines also repeatedly lied to me over the phone on when I should expect my delivery. It was supposed to happen on or around August 3rd, then August 5th, then August 7th, then August 13th, then August 15th, then August 16th, and now August 18th (but we’ll see). They’re also legally required to deliver within 21 days of the pickup date, but now they’re gaslighting me into thinking it’s actually 7-21 days AFTER my requested delivery date (August 3rd), which is false. I plan to talk to my lawyer about initiating a class action lawsuit on behalf of the many customers, who I’m sure they’ve similarly screwed over, and on account of their shady, unscrupulous business practices. Avoid this company at all costs.

*** Avoid this predatory moving company!!! They are a broker and not a provider and use another company talked Meta Moving. John Capella is a crook and will do whatever it takes to steal your money and not even provide a service. He is the most incompetent and unscrupulous person. My wife and I could not get a correct bill of ladle or inventory of our items. Each time John Capella mucked it up and was incorrect by a significant amount. With each incorrect itemization the price continued to go up. The pounds per cubic square feet were the same even though the cost went up. This is their so called quality assurance to try and get you on the hook for hidden and incorrect and inaccurate. Even worse if you allow them to move your belongings the time in transit will take much longer causing you to wait with nothing but the shirts on your back. We never received a call for a pick up date and have to move our belongings to a temporary storage since our house closed. We verbally and emotionally m writing cancelled since the bill of ladles with each increasing estimate was incorrect. John Capella and some other person named Lizbeth sent harassing text messages and phone calls to myself and my wife. If they were running a legitimate business then this is not how your treat your customers. No service provided therefore no payment should be rendered. They operate like a tow truck company to hook you up and take your belongings without your consent.