Allegiance Van LinesReviews of allegiancevanlines.com

They were very professional honest and most of all very hard workers thanks for your service

Trusted company with friendship and efficient

Avoid Allegiance Van Lines - They are brokers, not movers, demand excessive upfront payments, cancel jobs, and refuse refunds. Do not believe the good reviews, these are autogenerated by bots. Total scam business!!!! This has taken me a while to write, since I typically do not do reviews. However, hopefully my review will help at least one person to avoid what I went through. Warning to Readers: Do not trust Allegiance Van Lines. They misrepresent themselves as a moving company when they are actually brokers, demand excessive upfront payments, and then cancel moves without refunding customers. Their representatives use aggressive, deceptive tactics to avoid accountability, leaving customers stranded and out thousands of dollars. If you are considering this company, protect yourself and look elsewhere. This is a high level account of my experience with Allegiance Van Lines, highlighting misrepresentation of services, deceptive payment demands, a canceled move, and refusal to issue refunds. Despite assurances that they operated their own trucks, Allegiance brokered my move to a third party, demanded nearly full payment upfront, and then canceled without notice. Multiple company representatives used aggressive and misleading tactics to avoid accountability, leaving me out significant funds and scrambling to resolve my move at the last minute. Misrepresentation: Sales rep falsely claimed Allegiance owned trucks and did not broker jobs. In reality, all moves are outsourced through third-party brokers, confirmed by outsourced representative, who handles Allegiance’s billing and dispatch/logistics. • Payments & Timeline: o $600 deposit made credit card o $793 deposit made credit card o $2,158.33 wired transferred - Allegiance demanded ~90% of the balance before pickup, violating their own protocol (should have been 70% per agreement). • Breach of Agreement / Canceled Move: o Move was scheduled for 12/7/24, two days prior to my move, JH Logistics who Allegiance brokered to do my move informed me that Allegiance canceled the move with JH Logistics (the brokered mover) because JH Logistics would not agree to Allegiance’s payment amount. • Deceptive Tactics: o Allegiance later denied canceling the move since they directly did not cancel the move with me. There tactic is to cancel a move with the brokers, have the brokers inform the customers so that they can claim that they never canceled the move since they do not deal directly with customers for logistics. o The Allegiance representative when I confronted them about canceling my move and requesting a refund, they became hostile. • Business Practices: o False advertising: Claiming to be a carrier when they are only brokers. o Shady dispatching: Customers unknowingly deal with outsourced logistics companies, not Allegiance staff. o Outsourcing to avoid accountability: They rely on third parties to deliver cancellations and shield themselves from liability. o Manipulated paperwork: Bill of Lading initially did not reflect the full payment already made, until I had them correct the bill of lading. Otherwise, it would have not shown all the payments I made. All I can say, is STAY AWAY!

Lies from the beginning. Salesman intentionally gives low bid, based upon underestimating size of move, knowing they intend to jack up the cost after you're locked in and have no alternative, then pressures you to sign and deposit 35 percent. Says he'll be there for me from start to finish, then disappears when help is needed or claims he has no authority to do anything helpful. Says they're a "direct carrier" - and calls every other company bidding "scammers" - and then isn't, subcontracting the work to another carrier, who jacks up the costs more, and isn't bound by any contractual representation or requirement for objective proof on size of move. Dispatch promised arrival of their guys, when none were coming. Allegiance was either actively in conspiracy or complicit in letting their subcontractor run roughshod over me on moving day, extorting me for a cash payment well beyond the contract price, while Allegiance rep stood by and said nothing. Horrible communication. Never contacted me to tell me what was going on. I always had to call and text them to get updates, which they only occasionally responded to. And then treated me like the enemy for wanting to know when my stuff would be picked up and when it would be delivered. They unleashed a slough of insults and even engaged in some stalking behavior, probably because I can read a contract and was willing to call them out when they mispresented what was in our contract. They actually play a cat-and-mouse game with their contract, calling it just an "estimate" when they want to change the terms, and calling it a binding contract when they want to use it against you. They will even engage in a fraudulent act of essentially forging your name on a contract you don't agree to. There were terms in their contract I didn't like, changed on an editable form they sent me (and advised them of my changes), but in the course of signing electronically, their algorithm stripped out all my changes. When I contacted them about it, they basically told me to pound sand - they've been in business 12 years and they know what they can get away with. A move they originally bid at $2,900 wound up costing me around $6,500. The move itself went from being scheduled for pick up on June 29, with deliver in 3-5 days, to a late pickup (even with their claimed "two-day window") late on July 31, to a late delivery on July 15, and each time requiring me to pay additional cash (again, over and above the contract price) before they would pickup, and before they would deliver, threatening each time to either not perform and later to charge exorbitant storage fees if I did not pay cash on the spot. A final note: they advertise a "no-risk deposit." It isn't. All it is is a 48-hour period of time after making deposit to change your mind. After that, when you figure out how they're taking advantage of you and want your money back to go with another carrier, they refuse to refund your deposit. As you can guess, I strongly urge you not to sign up with Allegiance Van Lines.

Lies from the beginning. Never picked up on time, added cost that was not part of the contract, didn't deliver on time. Took money they ended up having to return but added charges than wanted additional money to make the delivery. Note we ended up with 3 different shipping companies and never could get satisfaction from anyone on the phone. Do not use this was the worst experience we have ever had.

Avoid this company at all costs. Nothing but a pack of lies. Was told our stuff would be delivered in 3-4 days, 7 days max and it ended up being 20 days. Said they don't give "quotes" they give solid "invoices" - BS, final bill ended up being $2200 more. Said they would not broker load to another carrier, BS again-Another horrible company called Moving Logistic showed up to pick up our stuff. They brokered it out day one to a company we didn't even know about. Said our stuff would not be intermingled with anything else throughout the process - BS again. When truck showed up there was already someone else's stuff on it. Said our stuff would only be hauled on AVL trucks and handled by AVL staff. As mentioned earlier - BS - they brokered it out day one. They will tell you whatever you want to hear to get your business and after that good luck. DO NOT USE THEM

Scam company, stay away Unprofessional, unreliable and rude….

Allegiance Van Lines is a SCAM. I gave them a $700 deposit after they assured me that they are not a moving broker which is BS. They hired some small guy to do my move but I refused to give them any more money. I found out that they have only 1 registered vehicle and it is in Florida so not possible for them to move me from Washington to Texas without brokering it out. They are also very rude when you start to confront them. They told me they would call me back in 20 minutes ... they didn't. They would hang up on me and even sent me nasty text messages calling me a liar. They lied to me telling me that it is normal for moving companies to only take wire transfers and that my transfer would be protected. NOT TRUE. And, their insurance has expired. I could go on and on about how bad this company is.