Access Elevator, Inc.Reviews of allaboutaccess.com

CAUTION BEWARE OF THIS COMPANY !! We contracted with Access Elevator in LaCross WI. to install a new elevator in our home. They stated it would be a 3 to 5 day process. Installation work was to begin on November 10, 2025. Work started a week later than promised with multiple problems, breakdowns, promised dates of service not kept, and an elevator that has continually broken down and has never work any ware near properly to this day. To their credit, during the first eight or nine months, Access has made numerous attempts to get the elevator working properly, but to no avail. It is now October 2026, the elevator is broken down and unusable and Access Elevator has refused to return to make the required repairs under the warrantee or replace the elevator, leaving us with a constantly broken down elevator. Complaints have been made to the Wisconsin Consumer Protection Agency but they cannot force Access to make the required repairs. We did retained a portion of the contract as leverage to make Access Elevator get the elevator working properly, or have it replaced, but Access Elevator simply refuses to do anything about their broken down elevator, and we again have no interior access between floors in our home. Joe and Sandy Blaiser

My dad is wheelchair bound and his lift is the only way for him to enter and leave his home. His lift went out of service early September 2026 and we have had to wait almost a month for repair. We were repeatedly told Access was waiting for a part. During this wait time, there was a gas leak in his area which the utility company issued an evacuation for his area. We had to scramble to remove him from the home because the lift was not operational. It has been frustrating calling repeatedly for the repair of his lift just to be told, “we are waiting in the part to arrive.” I think is it disheartening that my dad has had to be in a situation not being able to leave his home safely if an emergency arises because he has not way out. I feel as if our concerns were not taken seriously. Also, how does a company operate if effectively if they can’t get the parts or have parts on hand when needed. No one should have to wait this long for a repair. Plus I was informed that the company only has specific techs that work on the type of lift my dad has. You are a lift, disability assess company! All your technicians should be trained on all your equipment. But these are the excuses we have gotten while trying to ensure my dad is safe. I hope my words and concerns here don’t go unaddressed or unnoticed. Service definitely has to be better and I hope our scheduled repair is not delayed or any issues arise from that.

Buyer Beware - There is no emergency repair for chair lifts meaning that your loved ones will be stranded for at least 72-hours before they will schedule a tech to come out to access the problem. If you have an issue on a weekend, it will be at least 5-days before you can even be provided with a date and time the tech will be out and if parts are needed it will be a long time before the services is working again. THIS IS NOT ACCEPTABLE. The person who answers the phone Jennifer is uncaring and inconsiderate that elderly people are stranded in their homes with no access to food or a means to answer the door to get food. This company wants money coming in the door and once you are installed there is no money to get as everything is under warranty in the 29-days that my mother in laws lift worked. Yep, not even a full month of having it before it stopped working and left her stranded. If money is the motivator we will stop payments and I would bet someone will be out to collect their equipment.