Heba K.
Basilica Cistern- Terrible customer service
I went to visit the basilica cistern on Sunday September 4th, 2022 at around 4:17pm. The line was quite long but moved relatively quickly I ended up reaching the ticket booth in about 10-15 minutes. I paid the amount to the tour office ticket guide. He was super rude and hostile. He stared me down and slammed my ticket and change on to the table in what seemed as a pathetic attempt to purposely offend and harm me. I’m pretty sure the ticket officer had an agenda and was acting on it. This ruined my entire experience at the cistern as I wasn’t sure if this is meant to reflect the sentiments of the administration and/or of the country itself. I walked through the cistern which was structurally impressive, but lacked any kind of information regarding the structures inside and was super busy inside so it took away from the experience. The ticket was also quite price for the kind of experience it offered, perhaps including a tour guide in that price would be better. So all in all I would rate this place as 0 out of 5 for customer service and 3 out 5 for an actual cultural experience. My ticket number is 000513 and I got it from counter 6. I wouldn’t recommend this place to anyone purely because of the horrendous treatment I was made to put up with.