Aliving HomeReviews of alivinghome.com

After leaving a review on trust pilot, the customer service representative reached out to me about making amends. I followed their directions by emailing them. I have yet to hear back.

Ordered a recliner tried to cancel within 6 minutes of placing order because of wrong color. Called customer service to cancel order, they were obviously a 3rd party with no access to on line orders. Aliving sent 1 of 2 boxes saying they were able to stop 1 box. I refused shipment of the 1 box (1/2 a recliner) as instructed by Aliving and yet they charged me a 10% restocking fee! Now they have lost my business, was going to reorder the correct color. Extremely Poor Customer Service

Recliner was defective!!! Had to bend the base bottom bracket to slip the top into place using vise grips. Tried to return for a full refund and company refused. Back does not rest fully upright so your back will be titled back all the time. Not good position for lumbar support while watching tv. Ottomon expands out mid calf not supporting feet. Customer service does care no support you are on your own. Would not offer to fix chair or take back even with state consumer protection agency involved. Don't buy from this company. In general don't buy furniture site unseen go to a showroom to be satisfied. Never again. Delivery poor uses FedEx. Dumped 25 feet from the front door. Not on the porch. Had to roll the box into the house. Who has to do that???? Driver nasty. Yes we reported the incident to FedEx and Aliving, no response. Just a horrible overall experience. Chair quality more importantly design very poor. Stuck with a chair that only a 5"3' person can use. I am 5"6'.

We put the couch together and the pieces do not fit well together. It doesn’t look like a couch it looks like 3 separate pieces and is so off that you could not even lay on it. Customer service said it cannot be returned because we did not keep the original packaging! I would not recommend this to anyone. It looks nothing like the pictures online. It looks cheap and is very uncomfortable.

Terrible and uncomfortable. You get what you pay for. Too firm. Electric reclining too slow. Foot rest too short even for my 5' 6" When reclined there is no lumbar support - instead it digs into the middle of my back. Going to the trash I think, since I know there customer service will not do anything.

the "recliner" is not long enough to hold the feet nor is it shaped comfortably enough for sleep. It is a white elephant. the return process is so user unfriendly that we are searching for a way to give it away in order to get it outof the house.

Aliving home did NOT contact us to resolve the issue as they stated in my previous review. We continue to dispute this purchase. Swansing zero gravity recliner- with the seller. They have offered us a 20% restocking fee, however, they have also told us that they do not resell used or opened merchandise. The chair that we received came to us with an opened authenticity seal. This indicates that we were sold a previously opened/used chair. Their American good design Platinum award is a pay to play award, (i.e. fake), they use an affiliate program to sell their goods, and if you look at the comments under their advertising on various social media platforms, you will see that the same people are commenting over and over and over again, suggesting that they use bots. These are all deceptive advertising/marketing practices, in addition to their use of the terms "ergonomic" and "zero gravity." Nothing short of a full refund is acceptable under these circumstances.

The item "swansing zero gravity chair" purchased was advertised as "ergonomic" and "zero gravity." It arrived in a heavily damaged box with the quality seal on the seam obviously tampered with. We took pictures, called and emailed the company. In the meantime we took the chair out of the box to assess for damage and found the chair to be not at all as described, and as a result it is completely unusable. We requested a refund per their refund policy. They emailed us back asking for a detailed description of the defects of the chair they sent. We provided an extremely detailed explanation of all of the ways the chair is not as advertised whether by design or by quality control issues, or damage in response, the email we received from Aliving Home was a long list of suggestions on alterations we could make to remedy the defective chair we received. They offered to send us a pillow for head and neck, and gave us instructions on HOW TO SIT. For $900 our expectation is we sit on the chair and it is as described, as advertised, without adjustment. We have reminded them of their "zero-hassle" return policy and our expectation that they honor their policy. I am happy to post correspondence here if they continue to haggle with us and update this review once our issue is resolve