Aliving HomeReviews of alivinghome.com

Response from Aliving HomeOct 22, 2025

Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced with your chair. The recliner should definitely sit upright at a 90° angle, so we’d love to take a closer look — please feel free to send us photos or a short video at [email protected] so our team can assist you right away. On a brighter note, we’re excited to share that our Neck & Head Support Pillow will be launched tomorrow! 🎉 It’s specially designed to provide extra comfort and support for your head, neck, and waist — a perfect match for your recliner. The page isn’t visible on our website just yet as we’re finalizing details, but it’ll be available very soon.

Response from Aliving HomeAug 22, 2025

Thank you for taking the time to share your detailed feedback about the recliner’s design. We genuinely appreciate your insights, as they help us refine our products to better meet customer needs. You’ve raised an excellent point about the placement of the recline controls and charge ports. While we designed the internal placement to maintain the chair’s sleek aesthetic and protect ports from accidental damage, we understand that it can make access challenging—especially while reclined. We’ve already shared your comments with our product development team for consideration in future iterations. Thanks again for helping us improve.

Response from Aliving HomeJul 23, 2025

Thank you for taking the time to share your feedback with us. We’re glad to hear that the delivery, packaging, and assembly process met your expectations, and we appreciate your kind words about these aspects. At the same time, we sincerely apologize for the issues you encountered with the final product. Inconsistent gaps and drawer operation are certainly not the level of quality we aim to deliver. Our support team is already reaching out to you to gather more details. Once we receive your response, we’ll escalate this to our quality department for thorough investigation and improvement. We appreciate your patience and hope to restore your confidence in our products.

Response from Aliving HomeJul 16, 2025

Thank you for taking the time to share your feedback, and we sincerely apologize that the weight of your coffee table did not meet your expectations. However, the weight you experienced is often a reflection of the solid materials and sturdy construction we use. This ensures the table is not only beautiful but also highly stable and safe, especially in homes with children or pets, minimizing the risk of tipping. We truly regret that this aspect of the table has caused you dissatisfaction. We'd love to explore potential solutions to address your concerns in the future.

Response from Aliving HomeJul 10, 2025

Hi Tim, Thank you for taking the time to share your honest feedback about your recliner sofa. We truly value your input, as it helps us continuously improve our products to better meet our customers' needs. We’re sorry to hear that the current design doesn’t provide the comfort you expected, especially regarding head support. For your reference, our massage version of the sofa does include adjustable headrests and enhanced support features, which might better align with your preferences. If you’d like, we’d be happy to explore options for you—please feel free to reach out to our customer service team at [email protected] The Classic Version currently does not support a headrest because its zero wall reclining design is incompatible with headrest mechanisms. However, based on valuable feedback from customers like you, our product development team is already working on an upgraded version of the Classic sofa that will include headrest compatibility—providing taller individuals with the proper head and neck support they need. Again, we appreciate your candid review and hope to have the opportunity to serve you better in the future.

Response from Aliving HomeMar 4, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the delay and any inconvenience this has caused. We've checked on your order and found that the package for the middle seat is still in transit. Although we shipped all the packages together, somehow FedEx separated them during transit. Our after-sales team has already reached out to keep you updated, and we've also contacted FedEx to prioritize the delivery of your missing package. Please rest assured that we are actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We're here to help!