Aliving HomeReviews of alivinghome.com

Response from Aliving HomeDec 11, 2025

Thank you for sharing your feedback, and we’re truly sorry to hear that one of the pieces arrived damaged especially when you were on a tight deadline. Our support team will reach out to you directly in 24 hours to gather more details and provide the appropriate solution. We will also escalate this incident to our carrier partner to push for improvement and prevent similar issues in the future. Thank you for bringing this to our attention! We’ll do our best to make this right for you.

Response from Aliving HomeDec 8, 2025

Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced when trying to reach our customer service team. After reviewing our call records, we were unable to locate any incoming calls from the phone number used for your order. We also returned the call from the number listed in your email signature, during which we left a voicemail as the call did not go through on your end. We genuinely want to assist you as quickly as possible. Our customer service team will give you another call today. If we’re still unable to reach you, we’ll be happy to arrange a call at your preferred time. Thank you again for bringing this to our attention. We’re committed to resolving it for you promptly!

Response from Aliving HomeDec 5, 2025

Thank you for bringing this to our attention. We’re truly sorry to hear that your product has not been delivered — we understand how frustrating this can be. We’d like to look into this immediately and resolve it for you as quickly as possible. To assist you better, could you please send us your order number or the name and email used at checkout? Once we have this information, we will coordinate with our logistics team right away and provide you with updated tracking details or arrange the appropriate solution. We sincerely apologize for the inconvenience and appreciate your patience. We're here to help and ensure you receive your order promptly.

Response from Aliving HomeNov 26, 2025

Thank you for bringing this to our attention, and we’re truly sorry for the concern this has caused. We checked our system and unfortunately didn’t find any emails from you — it’s possible they didn’t go through. Rest assured, our support team will reach out to you within 24 hours to assist and provide a solution for the scratched top panel. We appreciate your patience and look forward to resolving this for you promptly.

Response from Aliving HomeNov 25, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the recliner hasn’t been comfortable for you. We understand how important proper back support and seat comfort are, especially when sitting for longer periods. Regarding the reclining angle, this model is designed with a more relaxed lean to meet the needs of customers who prefer a laid-back seating position. However, we understand this may not be ideal for everyone. If you prefer a more upright angle, our office-style chairs on our website offer a firmer and more vertical sitting posture. Our support team will reach out to you shortly to assist with your refund request and make sure this is resolved smoothly. Thank you again for your feedback. We appreciate the chance to make this right.

Response from Aliving HomeNov 13, 2025

We’re sorry to hear about your experience and truly appreciate you sharing your feedback. Our 30-day return policy includes free replacements or full refunds for any items that arrive damaged or defective. For returns due to reasons such as change of mind or size issues, a 30% fee is applied — this covers the inspection and handling cost, as we don’t resell returned products to ensure every customer receives a brand-new item. Please note that this 30% already includes the return shipping, so the total cost should not exceed that rate. We’re sorry for any misunderstanding, and we appreciate your understanding of our quality standards. This recliner actually won the American Good Design Platinum Award and has received wonderful feedback from many customers — we truly hope it can become a great addition to your home as well. We’d love to learn more about your experience so we can make things right. Our team will be in touch shortly.

Response from Aliving HomeNov 7, 2025

We’re truly sorry to hear that the couch didn’t feel comfortable for you — that’s definitely not the experience we want our customers to have. Comfort is something we take very seriously, as every piece is designed and tested with real-life use in mind. We’d really appreciate it if you could share a bit more about how it felt during use — your feedback helps us improve and serve you better. Our support specialist will reach out shortly to learn more and offer a suitable solution for you.

Response from Aliving HomeAug 11, 2025

Hi lisa, Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by your leather couch. To clarify: - To maintain the sofa’s shape over time, we selectively use durable PU leather on non-contact surfaces like the back and sides. But you can be sure that all contact surfaces of this leather couch are crafted from genuine top-grain leather. - We take the stitching quality issue you raised with the utmost seriousness. To help us investigate and improve, could you kindly share close-up photos of the affected areas at [email protected]? This will allow our quality control team to diagnose the specific cause. We'll carefully analyze your photos and implement an appropriate resolution. Customer satisfaction is our priority. Please contact us directly to continue the conversation.