AliMedReviews of alimed.com

3.7751 reviews
Health Equipment
297 High Street, Dedham, Massachusetts

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AliMed

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About AliMed

AliMed is a leading provider of medical supplies, healthcare products, and ergonomic solutions serving all segments of the healthcare market including hospitals and clinics, nursing homes and long-term care facilities, private medical practices, therapists, and more. We offer an extensive range of trusted products from top brands, ensuring that our customers have access to the best value and selection. Enjoy the convenience of "one-stop shopping" as you browse through our comprehensive collection online.

AliMed (alimed.com) has 751 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: alimed.com
Website: alimed.com
Category: Health Equipment
Location: Dedham, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AliMed reviews

751 approved reviews, newest moderated first

denise
Oct 26, 2018
We are unable to get an ETA on a repair…
We are unable to get an ETA on a repair for equipment that we sent in a month ago.
Response from AliMedOct 29, 2018
Hi Denise, Thank you for your feedback & letting us know about the issue you are facing. Our customer service team is diligent in making sure our customer's needs are met every time, and we apologize for the experience you had. Your information has been passed onto our customer service team for review. In the meantime, should you need to reach out, their email is: [email protected]. With appreciation, The AliMed Team
Chloe
Oct 22, 2018
No reply from customer care
I've send a few enquiry regards to the product and lead time but totally no reply from the customer care.
Response from AliMedOct 22, 2018
Hi Chloe, Thank you for reaching out and letting us know about your experience. Our goal is customer satisfaction, and it looks like we have missed that mark with the lack of communication. Your information has been passed along to our customer service team for review. Should you have any additional questions, please email the team at [email protected] With appreciation, The AliMed Team
Chrissy
Oct 21, 2018
Thank you Molly at AliMed
I work for a fast growing medical clinic and my rep at AliMed is Molly Hutt. She is amazing! Any time I need advice or guidance on things we need to run our clinic she goes above and beyond to make sure we get what we need. Thank you AliMed!!!
Response from AliMedOct 22, 2018
Hi Chrissy, Thank you for taking a moment to let us know how we are doing! AliMed's has trained all of our representatives to provide great customer service for all our customers, and Molly is no exception! Knowing that she goes above & beyond for you to make sure you get all of your questions answered & products you need is unquestionably what we like to hear. Looking forward to doing more business in the future, The AliMed Team
Vet E.
Oct 20, 2018
Very poor service. Will never use again.
All from one order there were things lost in mail (3 minths later, still don't have) billing errors and several times was told someone would call me back for assistance with our account troubble. With what we did receive was a similar product, but not the brand we ordered. No one was able to assist and answer questions on that subject with out "look into it" and never getting a responce.
Response from AliMedOct 22, 2018
Thank you for taking the time to provide feedback. We apologize for the experience that you've received in placing your most recent order. Your information has been passed onto our customer service team for review. In the meantime should you have any additional questions, please reach out to them at [email protected] With appreciation, The AliMed Team
stella
Oct 19, 2018
I really like your products and the…
I really like your products and the prices until a standard $50.00 shipping cost is tacked onto the bill no matter how big or small the product is. Therefore I stopped ordering products especially if the shipping cost is more than the product.
Response from AliMedOct 22, 2018
Hi Stella, Thank you for submitting feedback. High-quality product offerings is something AliMed is known for, and we are glad to hear that you find the products needed. We also understand that shipping charges can be a point of contention for our customers, and this feedback will be passed along for review. With appreciation, The AliMed Team
Erin
Oct 19, 2018
The representative that we had did not…
The representative that we had did not give us accurate information. When we ordered the carts, we were told he would email us the invoice right away. When we didn't get the invoice and he did not return any messages after leaving numerous messages, I called and spoke with a manager. She told us an invoice doesn't generate until it's shipped, but the rep. did not tell us that. Also, we needed our credit card charged before the end of September because we had to submit a grant report by then and the manager said that couldn't be done. Again, the rep did not tell us all of this and he was well aware of our time constraints in getting all of this done by a certain time. The manager did end up getting an invoice to us and contacting finance to push through charging our credit card. From the beginning of working with that same rep he wasn't very good at getting back to me when he said he would. I often had to call him and he still did not look into things that I had questions on and he didn't know.
Response from AliMedOct 22, 2018
Hi Erin, We appreciate you taking the time to provide feedback for us. We would like to apologize for the service that you've received, as this is not the AliMed standard. Customer's needs are always a priority, and it looks like we have missed that mark with you. Your information has been passed along to our customer service team for review. However in the meantime should you have any questions please email [email protected] Sincerely, The AliMed Team
Erika M. Doman, clearwater, F.
Oct 19, 2018
You are the BEST...
You are the BEST.... thank you for your assistance and prompt service
Response from AliMedOct 22, 2018
Thank you Erika for giving us such great feedback. AliMed is constantly working hard on delivering exceptional service to all of our customers. Knowing this is the service you've received is certainly what we like to hear! With appreciation, The AliMed Team
Beverly
Oct 19, 2018
Excellent
Excellent service. Will definitely use again.
Response from AliMedOct 22, 2018
Hi Beverly, We are grateful that you've taken the time to provide feedback for us. AliMed's intention is to provide exceptional service for all customers & we are glad to hear that is the service you've received. Looking forward to doing more business in the future, The AliMed Team

AliMedReviews of alimed.com

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About AliMed

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More in Health Equipment

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