AliMedReviews of alimed.com

Bad advice on sizing from their customer service. I kept ordering until I got the right size. When I requested authority to return the two finger splints that didn’t fit, they never responded. They will not allow you to return anything unless they give you specific permission. Now I am stuck with $78 worth of splints that I can never use..

Inaccurate description of item on website led to item Needing to be returned. Having difficulty getting return label from AliMed. It has been over a week and a half that I have been waiting for the label.

I called you company and canceled the order because it was wrong order and even then I received wrong item . Your representative told me that money will return to my credit card. Can you please help Thanks Dr Syed

I am a therapist and I personally purchased 2 workbooks through Alimed. On the same day that they arrived, I received a catalog from Pro-Ed, who offered the same books for $19.75 cheaper - EACH BOOK! I called Alimed to find a solution, either price match (store credit or refund, I didn't care) or return the unused books and although the representative that I spoke with was very nice, she was unable to do either. If the difference had been a few dollars per book...fine, but I can not see any reason why your company is charging almost $20 per book more than competitors. I will certainly not order from Alimed again and I will spread the word not only to my therapist friends purchasing supplies for themselves but also to employers who are doing the ordering for their facilities. No one likes to be ripped off!

Horrible experience. I ordered what I thought was to be 2 Freedom wands that ended up being freedom wand extensions. I had surgery a couple days after receiving and didn’t realize there was a 30 day return policy - would have thought the company could have indicated that on at least one of the two documents included with the order. I called at about 45 days and was told that people often mis-order the wrong item because the extension piece is the “default” item listed though the picture of the wand and attachments are pictured. Why wouldn’t the main item be the default to make it easier on the majority of the customers placing an order? Well, I was also told there were no exceptions to the 30 days return policy even though the packages hadn’t been opened. I asked to speak to a supervisor and was given a name (Kim) and extension to call. Over a 2 week timeframe after that, I left at least 4 messages with Kim and did not ever receive a call back, even though her voice mail message said she would return calls by end of day. I would have given no stars if possible. I would still appreciate contact and an explanation for not being able to return items that were not even opened or an exchange for the product I actually wanted!

I orderd an Item from this Co & requested a CANCEL ODER less than a minute after I read the size & noticed it was too small. Instead of CANCELLING they went head & shipped it. Now I have to send back to get my Refund. I will never order anything from them in future, they can't even get the first order correct. Kala Hunter

Terrible company. I followed their return instructions for a defective product and was told the vendor would neither replace nor return the item. I am out over $1800 due to Alimed's lack of integrity.

item was not really worth what i paid for it there are better items for less money