ALIGNERCOReviews of alignerco.com

I was unsure of doing ortho treatment via distant evaluations and check-ins, but alignerco was totally professional, prompt in responding to questions, and the doctor I FaceTimed was amazingly thorough, surprising me by seeing more than I thought she would be able to by phone, and helping me get through making impressions properly! Now my teeth are being straightened and my aligners look no different than my son’s, who got his from a top orthodontist in town!

Customer service was like none I have ever experienced! Helpful and friendly at every step of the way! Would definitely recommend this company! My son just started using the aligners and he is very happy with them so far.

I was impressed by all the glowing reviews on this site but so far, I've had a bad experience with this company. First thing you should know is that you will mostly email with a bot who will repeat the same lines without giving you straight forward responses. Second, these are not orthodontists so be very careful when you agree to their proposed treatment plan. I was very clear that I wanted aligners to correct my bite. Their solution was to increase my overjet by creating two HUGE GAPS between my canines and incisors on both sides of my upper arch. They emailed me so I would confirm "this is fine." It was obviously not fine! They couldn't assure me that this dramatic option would make my bite more comfortable and the computer-generated image of what my teeth would look like "after" didn't even show a corrected bite. Then they told me the problem was my bonded retainer, which needed to be removed. The answers I got via email or phone were never clear even when I wrote in bullets and asked for yes or no answers. I lost confidence and cancelled the order. Now I've been trying to get a refund for over 3 weeks and they keep putting me off, saying it will be just a few more business days. It looks like I'll have to get my credit card company to try to cancel this payment. I say go with the more expensive professionals and keep your peace of mind. **UPDATE** Within minutes of posting this review, I was contacted by AlignerCo. They said I would be provided with a full refund once I removed this review, adding "notify me as soon as you have marked it down I will get the refund processed for you." When I pressed, they did eventually issue my refund but have contacted me multiple times on my phone and email (I have an incoming call as I write this) to have the review taken down. I'm going to have to block their number and emails to stop from being harassed. They even went so far as to contact Trust Pilot to have this review removed for disclosing personally protected information (it was the bot's name). If they put half as much effort into customer service as they put into having bad reviews taken down, they'd have avoided this situation in the first place.

I have been wearing my aligners for about a week now. My experience with Alignerco has been great. They have excellent customer service and are always providing me with updates on the process. Any time I have a question, they are fast to respond. As for the aligners, they are very clear and seem to be made of good quality material. I’m impressed with how things are going so far and am happy I chose Alignerco. Can’t wait to see the end result!

So far so Great! Just started two weeks ago, everything they say has happened, excellent customer service, great follow through.

good good good good good

Their customer service is excellent! I just started my first week of aligners, they fit great and are far more comfortable than when I had braces as a kid, even though I only had 4 brackets then. I would highly suggest choosing AlignerCo, especially if you're on a budget.

Great, fast and responsive service. Will recommend this service to friends.