ALIGNERCOReviews of alignerco.com

Aligners did not fit. Contacted customer service several times within a two month period and was told they would send to their experts, never hearing back with a solution. I would suggest to look into an aligner company that does have some additional support to solve issues. I have not been able to wear these aligners that I paid in full for.

Ele, was very helpful and quick to answer my questions. I do appreciate and like to reward excellence because it’s hard to find, if the product is as good as customer service I’ll be elated.

Was very helpful and understanding

Chat was great! All my questions were answered and I even received a discount!!!

he helped every step of the way answered every question !

I will provide a synopsis of my journey so far as I am into my fourth tray. I ordered the impression package in late December of 2021 and received the impression package in the first week of January. I took the impressions, and contacted Sam at customer service cleared with Sam that they were adequate and were waiting for what I thought would be a full set of Aligners. What I ended up getting was one set of Aligners, I was not told if they were the first set or anything else. I called the helpline and Danny said they were just to see if the sizing was correct. I then asked if this was indeed the first set as I felt pressure on the teeth so it felt like the process had begun. Danny instructed me to wear them until the full package arrived. I did, not knowing if the first set was doing anything for me or not. It took a month for the next package of Aligners to come in. This time I only had 5 arrive. My treatment is for 15 sets, so I was not thrilled about the method of delivery. The first three sets fit well with no issues and I could and can see the progress, but the fourth set is now in and the lower tray does not even feel that it is having an impact. I used the chat function to try to find out what is happening. I could not get a solid answer. They asked for more pictures and I sent those to them. They keep telling me not to worry, but I am concerned that my progress on the lower teeth will regress. Danny promised me not to worry and if additional Aligners are required at the end of the treatment, they will ensure that they will provide them at NO ADDITIONAL cost to me, as the program is intended to make your teeth straight. He stated some programs are longer and some are shorter. I place only a 4-star review at its point due to the frustration. of the most recent tray not fitting properly. I will update this from to time to time...But so far I feel the cost of this is well worth the value. Notice to anyone buying, call the customer service line and do not waste your time on the chat function. EDIT April 5 2022 I am still waiting for my second "batch" of Aligners as they only sent me the first 5 sets of trays to start. I paid in full up front. You really must push the customer service team if you want answers as they seem like they do not really care about you after you paid. Edit April 14 2022 I have the "next" set of Aligners. I will start the 6th set on April 19.

Great experience so far

Alice answered all my questions, and I had A LOT! Thanks Alice for your help and patience.