ALIGNERCOReviews of alignerco.com

I have sent my photos. I got an email indicating they didn't get my photos. I sent them again. I then sent an email inquiring about the photos. I haven't heard anything. I am holding off on the remaining impressions. I have putty left and so far have only taken my practice photos. This not a very speedy or efficient process. I think it can be improved. Thank you

Customer service has been awful since the start. The responses are very delayed and vague. I have had the aligners for more than 2 weeks now and still have not gotten the thumbs up to send them in or any assistance in how to fix the bottom molds. My husband asked for a different sized tray more than 10 days ago and he still has not had a confirmation email that they will send different sizes. In retrospect, I would have gone with a different company and paid more because these first few weeks have really set out a bad impression. I’m wondering how long it will take until we actually get the aligners if the beginning process is taking so long.

Slow to respond. It’s been two weeks since I paid in full. I have to get larger trays for my teeth, which are free, but they are trying to charge me for more molding materials. After requesting to not get charged extra after I’ve payed $900+ in full, my contact stopped emailing back. It has been 4 days since the last email. Update: I got a call from Adam where he offered expedited services for my trouble, but in return I would have to delete my review. I told him that I will change my review once there is action taken, not just words. He was very adamant and pushy and in very nice corporate customer retention language, he made it seem that if I didn’t change my review, I would not receive the expedited services. After I told him he was negatively impacting my experiences and that I will delete my review and copy and paste it with a new paragraph at the end where I talk about how Adam made me feel uncomfortable, his attitude changed and gave up. I received another package with standard shipping instead of expedited. I asked to change my representative and got Ele. They’re great so far. Two months in and I’m almost finished with the entry part of the process.

Just started. Impressions, etc. These folks have been ON TOP of it all. Berry happy. Will check in after I get the lingers.

Got this braces, the bottom braces did not fit well, just needed a piece cut out and was then usable. I needed to be sent back for this and it took quite a while. But then fit good. The real complaint I have is about the top braces that started to not fit and slowly moved town and further away from my front teeth. They were properly seeded and fit good in the back teeth. Each time I complained and was told it was reviewed and to precede with the next step. When i got to step 10 I said they were not even relay touching my front teeth any more. After a longer review I was told to jump back to step 6 as that was the last time they looked like they fit. I did not have them with me as I was away at work and did not bring the old ones with me. Everything I read told me not to skip steps as it could damage my teeth and they told me to jump back 4 steps. I was not comfortable doing this and would have to wait four months to do so any way. Update: Was reached out to over the phone this weekend but do to bad timing was unable to take the call. Will update my review once I have talked to them and see if my problems can be resolved.

I clench, I grind & I have tongue thrust. It’s frustrating to have my tongue push my teeth out of alignment as I sleep. I researched alignerco after seeing it as a nascar sponsor. It was considerably less money. You’d better be patient. Email communication is a several day turn around and when you call, it’s not shared with the email person. I purchased it in Dec, finally got my aligners in March, the day after my sons wedding. When I accidentally used the wrong aligner,(6 instead of 9) I emailed for advice. I never got a reply, so I went back to step 8 for a week before moving on to the correct step. I do think the email replies are automated & not really read by a real person. They are easy to wear I didn’t cause much discomfort. My finished alignment of my 2 front teeth is better, but not really how I thought it should be. Aren’t those the 1 most important teeth? The ones you see in every pic. Anyway, mostly satisfied.

After not using my retainer for years, my bottom teeth were getting more and more crooked, and I wasn't feeling as confident in my smile, so I decided to try Alignerco. The process was straightforward, and Alignerco was definitely the most cost-effective option I found on the market. It was definitely worth it.

Horrible. Asked for refund within their time frame of allowance. Received multiple emails asking for my reason, offering me free and/or reduced pricing items, however, NOT addressing my refund request. Back and forth for days just to get my refund approved!! I ordered 8/1. It’s 8/15 and still no refund. Scammers. Check their BBB F rating.