ALIGNERCOReviews of alignerco.com

Originally the Customer Service department was great....till they got my money. It's now been 4 months and I am still waiting to get aligners. I have always had to contact them to get the status. They have never reached out to me to let me know what was going on. And still to this day I have no idea why I do not have aligners. I finally did get a tracking number for what they said was my shipment (yay) but when the pkg arrived, it was ONE set of aligners, with no explanation. When I contacted them, they said it would be another THREE weeks (and I don't believe that timeline) for my next "batch" of aligners to come. I got no case to keep this single little set in, nothing. I still do no know when my aligners will be here nor if they will even work. I have lost all trust in this company

I initially left a 5 star review based on my initial experience with the company, but as time has gone on, my opinion has changed drastically. Their resolution team offer no resolution, I have sent multiple emails requesting to cancel an order and all I get back are offers to reduce the price. I only required a small amount of work to fine tune a couple of things after an orthodontic treatment and the smile projection provided was demonstrably worse than my teeth and any modifications were refused. When I tell them that the projected outcome is worse than my bite is now, I am asked whether I just want a discount on it. I have sent three emails requesting a cancellation, two were ignored and the third was replied to with an offer to reduce the price instead. I am being told that I can't cancel for free because they already did the smile projection, even though my initial request to do so was before the smile projection was done. They're also saying that I'm unable to do it because of the cost of the impression kit that I was sent, but I was not sent an impression kit, I sent in my own models from my orthodontist. I would not recommend anybody to deal with this business.

I loved my experience with Alignerco! If you are ready to commit to the program, Alignerco will give you the smile you are looking for. The price was much more affordable than the other competitors, and the result was fantastic! My teeth have been shifting over the last 15 years. But I have been noticing the shadows in pictures of my crooked 2 front teeth more predominantly recently. It has been my main insecurity, but I felt that braces were not a viable option financially. The price was right with Alignerco, and I now feel so much more confident with my smile! I’m so glad that I took that step, and I highly recommend Alignerco to get the smile you have been looking for.

Ele helped me out when Alignerco was late to a meeting to help me take my impressions. They got the required info in 5 minutes and relayed it back to me. Polite and concise!

Ele is very responsive and helpful via the website chat

Jay smith was great! He helped me through the process and was very nice. I appreciate and hope you go far in life! Thanks again!

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I am very pleased with my results. My teeth are straight and I have a winner smile now. I have already recommended Alignerco to multiple friends.