B C.
Spam-Level Customer Service
I really wanted to like this company, but the only draw is the price. I've sent 3 different questions about the process. All replies take 2+ business days, and all replies are scripted and involve "Send us pictures of all different angles of you aligners, in your mouth, out of your mouth, etc." I've grown tired of the process and my issues have either resolved themselves, or I've done my own research for the answers. My last question was in regards to a *minor* gap forming between my teeth. I asked if it was normal. They of course want pictures, all kinds of pictures. There's no easy quick reply. Quick google suggests that there is no problem with this, which matches my own sentiment. The customer service "Ele" refuses to stop sending me multi-weekly check-in emails asking me to reply, even after i have replied THREE TIMES TO STOP EMAILING ME and asked them to close the ticket. I want to be respected as a customer. Neither my time, nor my email box is respected, and they certainly cant take the hint on what "Stop emailing me" means, because the canned responses still come.
Response from ALIGNERCOApr 8, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!